Kelli Quimby
Frederick
Overview
23
23
years of professional experience
Work History
Pet Care Specialist
Pet Supplies Plus
11.2022 - Current
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Documented pet care activities, immunizations and treatments delivered.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
Pet Store Supervisor
Pet Supplies Plus
11.2020 - 10.2022
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Assistant Manager
Atlas Pet Supply
04.2011 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
General Merchandise Manager
Safeway
09.2000 - 05.2011
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Collaborated with marketing team for prompt promotion of products.
- Developed and implemented successful strategies to increase sales and profits.
- Interacted with customers to obtain feedback and drive satisfaction.
- Recognized for creating an excellent customer centric environment.
Education
Aberdeen High School
Aberdeen, WATimeline
Pet Care Specialist
Pet Supplies Plus
11.2022 - Current
Pet Store Supervisor
Pet Supplies Plus
11.2020 - 10.2022
Assistant Manager
Atlas Pet Supply
04.2011 - 09.2020
General Merchandise Manager
Safeway
09.2000 - 05.2011
Aberdeen High School
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