Dynamic Program Manager with a proven track record at UCHealth, excelling in strategic planning and project management. Adept at fostering stakeholder relationships and driving process improvements, I successfully led cross-functional teams to achieve program objectives, enhancing operational efficiency and service delivery. Detail-oriented and skilled in problem-solving, I deliver impactful results.
Overview
21
21
years of professional experience
Work History
Program Manager Operations
UCHealth University of Colorado Hospital
02.2023 - Current
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Established strong relationships with key stakeholders, ensuring support for program initiatives.
Developed strategic plans, setting clear objectives and achievable milestones for the team. Supports the strategic direction and oversees project execution for the program area. Managed cross-functional teams for successful project completion within deadlines and budgets.
Managed the development, implementation and evaluation of program or area services and initiatives.
Collaborated with multidisciplinary teams to address program development, focusing on marketing strategies and efforts to enhance business development opportunities.
Identified opportunities to build broad awareness of and generate demand for programs, procedures, and practices among referring physicians and patients.
Partnered with other divisions and departments to deliver customer service across all brand touch points to referring physician and patient audiences, including participation in department-wide service improvement measurement, analysis and plan development efforts.
Director of Athletics
St. Mary's Academy
07.2015 - 11.2022
Engaged in the growth and development of students by providing academic and athletic support that aligns with our Loretto School Values (faith, community, justice, respect).
Hired and supervised coaches each season to promote professional development and alignment with our school culture.
Collaborate with high school principal on scholar athlete academic eligibility, disciplinary actions, mental health and wellness, etc.
Supervised 25 plus coaches and athletics staff per season in the Middle School and High School, providing instructional leadership and positive growth oriented environment.
Collaborated with school leadership to create a unified vision and effective processes, including, operations, maintenance, admissions, accounts payable, the academy president, marketing team, the school principals, etc.
Created competitive team schedules, schedule travel and transportation to all competitions, order equipment and uniforms each year, manage the athletics budget, pay all invoices, etc.
Manager of Corporate Publications/Technical Writer
Air Methods
12.2004 - 06.2015
Managed a team of technical writers.
Managed/Prioritized several projects at one time and utilized team members for assistance when necessary to meet critical deadlines.
Actively worked to solve process/workflow related problems and provide direction and solutions to appropriate senior/executive management.
Led collaborative meetings with subject matter experts (SMEs) and stakeholders from various departments to obtain relevant goals, ideas, and objectives in order to accurately process map and write processes/procedures.
Ensured documentation compliance with all relevant regulatory bodies.
Facilitated conversations between departmental personnel in order to align, document, and publish manuals affecting multiple departments.
Education
Ph.D. - Higher Education
University of Denver
Denver, CO
07-2015
Master of Science - Criminal Justice
University of Colorado
CO
06-2006
Master of Arts - Sociology And Philosophy
Northwestern University
Evanston, IL
06-2003
Skills
Problem-solving
Project management
Detail-oriented
Strategic planning
Process improvement
Timeline
Program Manager Operations
UCHealth University of Colorado Hospital
02.2023 - Current
Director of Athletics
St. Mary's Academy
07.2015 - 11.2022
Manager of Corporate Publications/Technical Writer
Certified Pharmacy Technician (CPhT) at UCHealth University of Colorado HospitalCertified Pharmacy Technician (CPhT) at UCHealth University of Colorado Hospital