Kelli Brady

Longmont

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to partnering with teams to promote engaged, empowering work culture.

Overview

years of professional experience

Work History

General Manager

The Pet Spot Daycare and Boarding, Destination Pet

08.2022 - Current

Increased overall efficiency by streamlining operations and implementing innovative managerial strategies following an operational excellence restructure implemented February of 2023. (Increased YOY revenue by $30,000, increased YOY visits by 450, reduced turnover rate from over 200% to 40%.
Growing client base by marketing services locally to fit the business needs.
Managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Created a culture of accountability within the organization by enforcing strict adherence to safety guidelines and fostering open communication among employees regarding concerns or incidents.
Provides assistance to other center managers within the company to improve efficiency, safety, marketing, operations, and other managerial strategies at locations internationally.
Member of Destination Pet's Safety Team
Works with safety and marketing teams to determine best practices and provide assets for the company.

Resort Manager/Assistant Manager

Bowhaus Dog Daycare, NVA Pet Resorts

01.2022 - 07.2022

Managed team performance through consistent feedback up to and including corrective action.
Assisted with development and distribution of marketing materials for facility.
Recommended system modifications to improve efficiency, reliability and performance.

Manager/All

Teriyaki Madness

03.2020 - 11.2021

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Receptionist

Interstate Ford, Dacono

11.2016 - 08.2021

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance in person and via multi-line telephone system.

Education

Bachelor of Science - Management

Metropolitan State University of Denver

Denver, CO.

12.2024

Skills

Marketing
Top Talent Recruiting, Hiring and Retention
Profit and Loss Accountability
Operations Oversight
Business Development
Schedule Management
Exceptional interpersonal communication
Efficient multi-tasker
Problem Resolution
Performance Analysis
Staff Training and Development
Performance Improvement
Change Implementation
Client Relations
Human Resources Management

PACFA and OSHA compliance
Compensation Structuring
Animal Care
Safety program development
Incident Reporting
Company Policy Compliance
Implementing safety policies
Personnel Management
Animal Nutrition
Health monitoring
Behavior Observation
Workload prioritization
Supply Ordering
Cleaning practices
Extremely passionate

Timeline