Kelli Brady
Longmont
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to partnering with teams to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
General Manager
The Pet Spot Daycare and Boarding, Destination Pet
2022.08 - Current
- Increased overall efficiency by streamlining operations and implementing innovative managerial strategies following an operational excellence restructure implemented February of 2023. (Increased YOY revenue by $30,000, increased YOY visits by 450, reduced turnover rate from over 200% to 40%.
- Growing client base by marketing services locally to fit the business needs.
- Managing a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Created a culture of accountability within the organization by enforcing strict adherence to safety guidelines and fostering open communication among employees regarding concerns or incidents.
- Provides assistance to other center managers within the company to improve efficiency, safety, marketing, operations, and other managerial strategies at locations internationally.
- Member of Destination Pet's Safety Team
- Works with safety and marketing teams to determine best practices and provide assets for the company.
Resort Manager/Assistant Manager
Bowhaus Dog Daycare, NVA Pet Resorts
2022.01 - 2022.07
- Managed team performance through consistent feedback up to and including corrective action.
- Assisted with development and distribution of marketing materials for facility.
- Recommended system modifications to improve efficiency, reliability and performance.
Manager/All
Teriyaki Madness
2020.03 - 2021.11
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Receptionist
Interstate Ford, Dacono
2016.11 - 2021.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance in person and via multi-line telephone system.
Education
Bachelor of Science - Management
Metropolitan State University of Denver
Denver, CO.12.2024
Skills
- Marketing
- Top Talent Recruiting, Hiring and Retention
- Profit and Loss Accountability
- Operations Oversight
- Business Development
- Schedule Management
- Exceptional interpersonal communication
- Efficient multi-tasker
- Problem Resolution
- Performance Analysis
- Staff Training and Development
- Performance Improvement
- Change Implementation
- Client Relations
- Human Resources Management
- PACFA and OSHA compliance
- Compensation Structuring
- Animal Care
- Safety program development
- Incident Reporting
- Company Policy Compliance
- Implementing safety policies
- Personnel Management
- Animal Nutrition
- Health monitoring
- Behavior Observation
- Workload prioritization
- Supply Ordering
- Cleaning practices
- Extremely passionate
Timeline
General Manager
The Pet Spot Daycare and Boarding, Destination Pet
2022.08 - Current
Resort Manager/Assistant Manager
Bowhaus Dog Daycare, NVA Pet Resorts
2022.01 - 2022.07
Manager/All
Teriyaki Madness
2020.03 - 2021.11
Receptionist
Interstate Ford, Dacono
2016.11 - 2021.08
Bachelor of Science - Management
Metropolitan State University of Denver
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