Kellen O’Donnell
Monument,CO
Summary
Hardworking, dependable, trustworthy college student majoring in business finance at UCCS. Knowledgeable in customer satisfaction and retention. Excited about the opportunity to become part of a team and gain as much experience as possible.
Overview
4
4
years of professional experience
Work History
Customer Service
Urban Air Adventure Park
03.2023 - 05.2023
- Worked well with teammates and accepted coaching from the management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained clean, neat, and hazard-free areas to protect kids, personnel and families.
Outside Operations Attendant
The Golf Course, Flying Horse
04.2022 - 07.2022
- Performed the opening and closing duties of both the range and course daily, as well as actively kept the course and range stocked and clean throughout the day to ensure 100%
- Satisfaction Prepared and ran 100-player tournaments to help maintain members’ satisfaction with 5 star ratings
- Connected and built relationships with members and guests by actively engaging in conversations and answering their questions 100% of the time
Lead Pool Attendant
The Athletic Club at Flying Horse
05.2019 - 09.2021
- Assisted in running the pool area, ensuring guests were taken care of in an effort to increase membership sales
- Managed closing shift employees and ensured all tasks and responsibilities are finished correctly and on time
- Led the pool team day-to-day as needed, and addressed issues or complaints when management was not present trying to keep 100% of our members happy
- Collaborated and communicated with the front desk department to greet and help our members and guests
- Ensured members were checked in and that any guests were accounted for and charged their respective fee
Education
Bachelor of Science - Business
University of Colorado
Colorado Springs, Colorado05.2025
Skills
- Time Management
- Task-Oriented
- Verbal Communication
- Teamwork
- Problem Solving
Timeline
Customer Service
Urban Air Adventure Park
03.2023 - 05.2023
Outside Operations Attendant
The Golf Course, Flying Horse
04.2022 - 07.2022
Lead Pool Attendant
The Athletic Club at Flying Horse
05.2019 - 09.2021
Bachelor of Science - Business
University of Colorado
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