Kellen Mann
Littleton
Summary
Proactive Field Implementation Coach with extensive experience in managing multiple projects, evaluating agency performance, and analyzing sales trends. Skilled in relationship building, utilizing CRM software, and maintaining compliance. Bringing strong organizational skills and the ability to enhance customer satisfaction and drive business growth. Proven track record of successfully executing field strategies and process implementation.
Overview
17
17
years of professional experience
Work History
Senior Agency Field Specialist
State Farm Insurance
11.2015 - Current
- Developed productive, trusting relationships with a territory of Agents and their offices.
- Managed multiple projects simultaneously while maintaining high levels of organization and attention to detail.
- Evaluated agency performance using key metrics data, facilitating informed decision-making among leadership teams.
- Completed administrative procedures along with field activities.
- Analyzed sales trends and provided valuable insights to help agents strategically plan future sales efforts.
Customer Contact Sales Representative
State Farm Insurance
06.2014 - 11.2015
- Expanded customer base through cold calling, quoting & writing policies, and relationship building.
- Collaborated with Agents to call and schedule Simple Conversations with current customers.
Agent Team Member
Barry Bailey State Farm Insurance Agency
06.2011 - 06.2014
- Utilized company CRM software effectively, keeping track of leads, conversions, and follow-up activities for better organization and time management.
- Developed strong relationships with clients, resulting in repeat business and client referrals.
- Maintained strict adherence to all relevant compliance and regulatory guidelines, ensuring the integrity of both client interactions and team operations.
- Enhanced customer satisfaction by providing exceptional service and support in a timely manner.
Customer Service Representative
State Farm Insurance
04.2008 - 11.2011
- Collaborated with Agents to enhance customer service experience by checking on statuses of New Life Insurance applications, values disbursements, and processing policy change requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Arts - History
Aims Community College
Greeley, COBachelor of Science - Marketing
Metropolitan State University of Denver
Denver, CO05-2026
Skills
- Relationship Building
- Marketing Strategy Development
- Teamwork and Collaboration
- Customer Service
- Techincal Acumen
- Adaptability and Flexibility
- Effective Communication
- Business Planning
- Influence & Persuasion
Development
Diversity, Equity & Inclusion Team Lead
Active Employee Resource Group Participant
Timeline
Senior Agency Field Specialist
State Farm Insurance
11.2015 - Current
Customer Contact Sales Representative
State Farm Insurance
06.2014 - 11.2015
Agent Team Member
Barry Bailey State Farm Insurance Agency
06.2011 - 06.2014
Customer Service Representative
State Farm Insurance
04.2008 - 11.2011
Associate of Arts - History
Aims Community College
Bachelor of Science - Marketing
Metropolitan State University of Denver
Similar Profiles
ANTHONY J. GRIFFITHANTHONY J. GRIFFITH
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services
LIBBYANNA NEUBERLIBBYANNA NEUBER
Insurance Account Representative at State Farm Insurance CompanyInsurance Account Representative at State Farm Insurance Company
Heidi De Los SantosHeidi De Los Santos
Insurance Sales Producer at Tito Resendez State Farm InsuranceInsurance Sales Producer at Tito Resendez State Farm Insurance