Kellany Bailey
Aurora,CO
Summary
Dedicated Medical Office Assistant with expertise in patient care, medical inventory management, and HIPAA compliance. Proficient in administrative and clinical duties, with a strong commitment to enhancing patient experiences. Exceptional relationship-building and communication skills contribute to effective teamwork and service delivery.
Overview
9
9
years of professional experience
Work History
Clinic Supervisor
UCHealth University of Colorado Hospital
07.2024 - Current
- Ensured compliance with healthcare regulations, enhancing clinic operational integrity.
- Mentored staff on patient care best practices, improving overall service quality.
- Implemented process improvements, resulting in increased workflow efficiency and patient satisfaction.
- Optimized appointment scheduling, maximizing resource allocation across various clinic services.
- Facilitated team meetings to align objectives and encourage collaborative problem-solving.
- Conducted employee evaluations, identifying improvement areas and providing constructive feedback.
Office Manager
PSA, Pediatrixs Gastroenterology of The Rocky Mountains/Pediatrixs Gynecology of The Rocky Mountains
03.2023 - 07.2024
- Enhanced patient service by analyzing feedback and adjusting delivery strategies.
- Streamlined clinic operations by improving patient intake and electronic health records.
- Managed daily deposit logs, ensuring timely bank deposit preparation and accuracy.
- Coordinated initial visits and follow-up appointments to optimize patient scheduling.
- Verified insurance coverage to facilitate seamless patient transactions and services.
- Controlled resource budgeting to reduce costs while maximizing profits.
Medical Assistant
South Denver Gastroenterology
12.2018 - 03.2023
- Lead Medical assistant for both Swedish and Parker Adventist sites
- Creating schedules for fellow Medical Assistants
- Covering office manager duties when an office manager is out of office
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing.
- Performed initial response-screening following protocols under the direction of the supervising physician.
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory.
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices.
- Answered phone calls and scheduled or followed-up on appointments.
- Organized, reviewed, and forwarded incoming test results to the physicians.
- Prepared patients for examinations, procedures, and treatments.
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Scheduling inpatient and outpatient procedures
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check-out, procedures tracking, reporting, and insurance verification.
Front Desk Receptionist
South Denver Gastroenterology
05.2017 - 12.2018
- Trained new front office hires across four locations, enhancing team performance.
- Executed bank transactions and basic bookkeeping operations efficiently and accurately.
- Managed office supply inventory, ensuring timely orders from approved vendors.
- Processed customer payments and credit card receipts, maintaining accurate account records.
- Provided customers with pricing and delivery information through effective phone communication.
- Established an organized filing system, significantly improving document retrieval time.
Para Professional
Cherokee Trail High School
01.2017 - 01.2018
- Assisted in the instruction of Special Education students in a small classroom group setting using a variety of methods tailored to the students' individual needs
- Collaborated with T.I.D.E.S., paraeducators, counselors, and teachers to plan, teach, and differentiate instruction for students
- Planned, organized, and taught differentiated Mathematics and Social Studies lessons
- Administered and assessed in-class assignments
- Maintained and kept accurate records of students' T.I.D.E.S. Objectives Point Sheets
- Supervised students during lunch sessions, breaks, social and recreational outdoor public activities and field trips, as well as during transitions to and from the bus
- Led outdoor recreational development activities to help develop students' physical abilities
Education
High School -
Colorado Connections High School
Degree - General Studies
Arapahoe Community College
12.2025
High School - undefined
Grandview High School
01.2013
Skills
- Billing support
- Problem-solving
- Clinical and administrative support
- Strategic planning
- Clinical leadership
- HIPAA compliance
- Onboarding and coaching
- Insurance verification
- Patient care coordination
- Appointment scheduling
- Staff supervision
- Team meetings
- Continuous improvement
- Time management abilities
Timeline
Clinic Supervisor
UCHealth University of Colorado Hospital
07.2024 - Current
Office Manager
PSA, Pediatrixs Gastroenterology of The Rocky Mountains/Pediatrixs Gynecology of The Rocky Mountains
03.2023 - 07.2024
Medical Assistant
South Denver Gastroenterology
12.2018 - 03.2023
Front Desk Receptionist
South Denver Gastroenterology
05.2017 - 12.2018
Para Professional
Cherokee Trail High School
01.2017 - 01.2018
High School - undefined
Grandview High School
High School -
Colorado Connections High School
Degree - General Studies
Arapahoe Community College