Kelcey Miller
Pueblo West
Summary
Dynamic Assistant Manager at Pueblo West Kwik Stop with a proven track record in enhancing customer satisfaction and driving sales through effective merchandising strategies. Skilled in team leadership and inventory management, I foster positive work environments and mentor staff, ensuring operational excellence and exceptional service delivery.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Pueblo West Kwik Stop
Pueblo West, CO
03.2014 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Home Care Provider
Purple Hearts
Pueblo West, CO
01.2013 - 12.2013
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
Education
High School Diploma -
Pueblo West High School
Pueblo West, CO2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
- Retail operations
- Sales strategies
- Retail operations management
- Employee performance evaluations
- Product branding
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Product and service sales
- Inventory management
- Vendor relationship management
Timeline
Assistant Manager
Pueblo West Kwik Stop
03.2014 - 08.2024
Home Care Provider
Purple Hearts
01.2013 - 12.2013
High School Diploma -
Pueblo West High School