Kelcey Miller
Pueblo West
Summary
Dynamic Assistant Manager at Pueblo West Kwik Stop with a proven track record in enhancing customer satisfaction and driving sales through effective merchandising strategies. Skilled in team leadership and inventory management, I foster positive work environments and mentor staff, ensuring operational excellence and exceptional service delivery.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Pueblo West Kwik Stop
03.2014 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Home Care Provider
Purple Hearts
01.2013 - 12.2013
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
Education
High School Diploma -
Pueblo West High School
Pueblo West, CO2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
- Retail operations
- Sales strategies
- Retail operations management
- Employee performance evaluations
- Product branding
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Product and service sales
- Inventory management
- Vendor relationship management
Timeline
Assistant Manager
Pueblo West Kwik Stop
03.2014 - 08.2024
Home Care Provider
Purple Hearts
01.2013 - 12.2013
High School Diploma -
Pueblo West High School
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