Keith Kapp

• Boosted employee engagement by implementing innovative team-building activities and fostering a collaborative work environment. I would organized team building activities for the whole disctrict (christimas parties, ect) in order to get to know each other.
• Enhanced customer satisfaction with attentive service and prompt resolution of issues. Both the Pharmacy Director and District Manager would designate me as a go to guy for handling customer complaints in the District.
• Mentored junior team members to foster professional development and strengthen overall team capabilities. The Pharmacy Director would have me go into stores that have huge numbers to fill, type, and Product verify, and were workflow was a issue; I would implement my strategies and ideas and utilize them in the stores that are struggling until workflow was not a issue. I would also coach the current Pharmacy Manager at the store on workflow issues, increase business ideas, and team management twice a week.
• At the request of both the District Manager and Pharmacy Director, I would go into stores and help hire pharmacy techs for the store.. I would also meet with District leaders once a week and go over pharmacist shortages and needs in the district and assist in hiring Pharmacy Managers and Staff Pharmacist.
• The Pharmacy Director would have me go into stores and do inventories with the pharmacy manager. I would supervise the manager and answer any questions her or she may have.
• The Pharmacy Director would have me perform DEA audits various stores. I would tell the pharmacy manager my concerns and address them. I would report my results and send them to corporate.
• The District Manager had a team of 6 Top pharmacy managers in the district that would meet once a week to go over labor projections, P and L sheet (Profit and Loss), policy and procedures when it came tp company expenses, hiring process, and goals when it came to company growth and how to achieve them.
• Pharmacy Director would have me train pharmacy managers in how to look at the P and L sheet. Also, how to look at labor and projections, and how to determine how many hours he can have for tech help based on his actual vs project labor.

• Improved patient satisfaction by providing personalized consultations and medication management services.
• Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
• Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
• Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients. Build Strong Relationships with Doctors around the area and Denver University. Increase sripts from 700 a week to now 1500 scripts per week. Sales increase of 30,000$ to 100,000$ per week. Every year had a Year over Year growth of over 30% during my 3 years as Pharmacy Manager at this Store.
• Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
• Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
• Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service. Current techs (5 total) all hired and trained by me
• Number one immunizations ib the Denver Division, recognized and given a award by the VP of the company.
• Created a Group me chat app for Pharamcy Managers to talk, have questions and ideas when it comes to pharmacy related issues.

• Recommended OTC devices and medication options to help mitigate individual symptoms
• Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines
• 16% sales increase during 1st year
• 20% increase in script count in 1st year
• Obtained number 1 in flu shots in the district as well as number 6 in Shingrix shots in Denver Division
• Currently rank 23 in the Denver Division; was rank 75 when I started
• Clean/ Reorganized Pharmacy
• Hired new pharmacy technicians as well as trained pharmacy interns
• Trained/assisted current tech into becoming immunized certified
• Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies
• Currently working with Physicians in Colorado Springs to become a HIV Center Pharmacy

Questions:

Do you have a team you mange, Yes at my store I would manage my teshs and staff Pharmacist. In the disctrict I would assist the District Managert in managing Pharmacy managers.

Do you present pharmacy studies: Yes, I m a preceptor for both Regis Pharmacy School and Colorado Pharmacy shcool

Do you create the pharmacy work schedule, yes I do

• Properly filled and dispensed an average of 300 prescriptions per day.
• MTM (did the most in the past year in the district)
• Compounding Pharmacist- Made, prepared, document, order compound supplies, and check compounds.
• Made Dr visits with the store manager in promoting the compounding pharmacy.
• Managed drug and supply inventories.
• Performed the Annual Control Inventory and Non-Control Inventory .
• Experience in returns such as EDI claims, Ameriscource Auto Return, salvage items for controls and non-control's, recalls.
• Put away the order, remove PFL and OOS, check for backorder items (call doctor to switch drug if there was a backorder item)
• Ran Flu Shot clinics
• 9 news health fair
• Set up flu shot clinics and generated contracts for various dealership in the area (BMW, Honda)
• Properly trained techs to become either certified or senior certified For Certification, work with Aslynn to enroll tech in classes For Senior techs, work with the techs to make sure File 17 was completed, checklist is completed, and set up appointments for the tech to meet with Chad to get evaluated
• Displayed patient-oriented and comprehensive pharmacy services and pharmaceutical care.
• Patient Counseling Blood Pressure Checks MTM
• Manage Tech and Interns
• Made sure techs/interns were doing daily activists such as bin rec, cleaning the pharmacy, filling vials, paper, leaflets, keeping the pharmacy organized, resolving all TPR, CMD, WCB, MSC, PAR, and keeping the pharmacy the way the manger wishes.
• Made sure Interns/Tech are using branded salutations, promoting survey scores, using great customer service, and offering vaccinations.

Questions

What type of compounds do you do - I do all of them, topicals, creams. suppositories. lollipops, tahlets, gels.

Assist Physical Therapist in daily activities such as helping patients walk, charting patients daily activities, cleaning, bathing patients.

Set up schedules for the physical therapist in seeing patients for that day

Questoins

Was this a part time position while in school. yes it was 30 hours per week