Keith Cornwell

• Repaired and installed new/upgraded infrastructure up to and including plumbing, electrical, refrigeration, as well as structural repair or replacement.
• Preventive Maintenance scheduling.
• Stick welding for repair/fabrication.
• Improved facility safety by conducting regular inspections and addressing maintenance issues promptly.
• Managed a team of skilled technicians for timely completion of repair tasks, ensuring minimal downtime.
• Reduced equipment breakdowns with a proactive preventive maintenance program, resulting in increased productivity.
• Developed and implemented an efficient work order system, streamlining the maintenance request process.
• Coordinated with vendors and contractors to ensure high-quality services at competitive prices, optimizing budget utilization.
• Established strong relationships with building occupants through transparent communication and prompt issue resolution, enhancing tenant satisfaction.
• Implemented energy-efficient practices in facility operations, contributing to cost savings and environmental sustainability.
• Created detailed reports on facility conditions, enabling informed decision-making for management regarding upgrades or repairs.
• Oversaw facility renovations and expansions projects from inception to completion, ensuring minimal disruption to operations.
• Collaborated with cross-functional teams during organizational changes or relocations, supporting seamless transitions within facilities.
• Ensured compliance with local building codes and regulations through diligent record keeping and coordination with regulatory authorities.
• Managed annual budgets effectively for the maintenance department while balancing expenses against financial goals.
• Evaluated employee performance regularly to identify areas for growth or improvement; provided constructive feedback accordingly.
• Supervised capital improvement projects from initiation through completion; ensured stakeholder expectations were met.
• Acted as a key liaison between the maintenance department, upper management, and building occupants – ensuring clear communication of expectations and priorities.
• Scheduled routine maintenance and repair of facility equipment.
• Managed staff of 35, created work schedules, distributed assignments and supervised day-to-day operations.
• Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Utilized proper tools and materials to adhere to safety guidelines.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Organized ongoing maintenance schedules to boost system performance.
• Contributed to development, implementation, and execution of maintenance programs.
• Scheduled and oversaw maintenance, repair and installation activities.

• Enhanced inventory accuracy through diligent monitoring and timely adjustments.
• Reduced shrinkage levels by enforcing strict loss prevention strategies and consistent auditing practices.
• Loading/Offloading Scheduled deliveries.
• Assumed PME maintenance and scheduled repair requests through vendor.
• Perform daily counts to ensure inventory accuracy.

• Inspect all animals situated in the wellness area and deliver medications to each as specified by veterinarian direction, including but not limited to: oral, external, internal applications.
• Perform Hourly health checks on all animals, looking for health, well being, as well as any signs of lethargy or injury.
• Assist in grooming as needed to include holding, calming or restraining client animals as needed..
• Engaging all pet parents in a positive manner to ensure we develop a positive rapport that will grow into a loyal customer base.
• Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
• Arranged consistent shelves, bins and racks at over 200 locations by following established planograms.
• Oversaw inventory counts each week to maintain stock records and account for shrinkage.
• Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
• Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
• Trained team members in successful strategies to meet operational and sales targets.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Mentored new sales associates to contribute to store's positive culture.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Submitted reports to senior management to aid in business decision-making and planning.
• Researched issues to obtain appropriate answers to customer inquiries.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Oversaw inventory counts each week to maintain stock records and account for shrinkage.
• Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
• Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Led and developed management team of 6.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Reduced corporate risk by managing shrink processes and controlling inventory levels.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Enhanced sales by implementing merchandising and promotional improvements.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
• Reduced process lags by effectively managing 141 staff to ensure optimal productivity.
• Staged merchandise and stocked sales floor to stimulate impulse sales.
• Monitored various financial functions including inventory, cash and payroll processes to keep location running smoothly.
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
• Improved profitability by executing daily, weekly, and monthly floor plan changes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Approved regular payroll submissions for employees.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Conducted monthly inventories of raw materials and components on work floor.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

• Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
• Led employee performance reviews and discussed improvement strategies with each team member.
• Executed new training initiative to improve skills and develop leaders from within.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Reviewed performance reports and used data to develop continuous improvement initiatives.
• Managed day-to-day operations, including supervision and assignment delegation for 65 member team.
• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
• Monitored safety and functionality of PLE equipment and made adjustments to optimize productivity.
• Communicated store policy violations to upper management to prevent shrinkage and misconduct.
• Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
• Greeted and assisted all customers daily in high-traffic retailer.
• Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
• Analyzed employee workloads to meet seasonal fluctuation needs.
• Maintained open and professional team relationships to quickly identify and resolve issues.
• Trained current employees on additional job positions to maintain coverage of roles at all times.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
• Gave input on how to improve training and employee productivity.
• Facilitated on-site staff training and developed processes and procedures to increase accuracy.
• Oversaw personnel recruitment, performance and scheduling.
• Enhanced team member productivity by improving monitoring systems and motivational strategies.
• Communicated and coordinated with multiple departments to achieve top results.
• Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
• Strategized long-term business needs while generating guest relations feedback for process improvements.
• Designed sales and service strategies to improve revenue and retention.
• Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
• Encouraged, trained and disciplined employees to maximize performance.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
• Motivated and led team members to work together to achieve targets.
• Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
• Set sales budget for all prime costs, loss of goods and controllables to improve cash flow.
• Managed talent acquisition and oversight for over 80 internal/external placements.
• Set and administered annual operating budget, consistently maintaining controls and preventing overages.
• Consistently complied with company policies and government regulations.
• Decreased costs by negotiating with vendors and suppliers for better prices.
• Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
• Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
• Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
• Tracked weekly sales to develop senior leadership reports for business development planning.
• Saved costs by managing shrink processes and inventory levels for corrective action planning.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

As the General Manager for this location my job duties include but are not limited to:
Oversight and coordination of all direct reports under my supervision including the restaurant staff for each of the concepts at this location (Subway & Chester’s Chicken), Tire Shop, Maintenance, Light Mechanical Service and Store Staff.
Customer Conflict Resolution, Employee Recruiting and Development, Implementation of company policies and procedures to protect employees and the company’s interests while driving profitability and generating an atmosphere that creates and maintains a loyal repeat customer base.
Oversight of the entire location’s demographic standpoint, including direct review and accountability for each of the location’s concepts P&L, action plans, turnover rankings and reports, monthly inspections, Health Department inspections, OSHA Inspections, Concept Compliance Inspections and Regulation implementation.
In addition to the above, my daily tasks also include: Associate training and development, in stock condition and ordering for the location, implementation of the company’s merchandising plans and exit strategies, scheduling and time off coordination, team building, maintaining the different certifications for the staff necessary to running the daily business, cash accountability, store security, store and grounds appearance, hardware, software and mechanical troubleshooting and all other aspects of the daily operations that occur when running a multi-million dollar location

As Store Manager, my duties include but are in no way limited to:

Obtaining Certified Pharmacy Technician accreditation.

All aspects of pharmacy operations including but not limited to: Prescription filling and verification, Compounding, Suppository compounding and creation and doctor intervention in the case of Prescription contraindication.

All aspects of the employment process, including selecting applications from the hiring pool based upon the current needs of the store, interviewing applicants to determine if they are the best possible match for the available position, hiring and then indoctrinating the employee into the company culture through the use of the orientation curriculum, facilitation of continued career growth for existent employees by ensuring proper tools for training and guidance were available and utilized. Conversely, if substandard performance was observed, it was my responsibility to counsel, educate, retrain, document and if all other contingencies had failed to terminate the associate if necessary.
Upholding company policy and dispensing constructive discipline or praise as needed. Scheduling and oversight of all 37 employees in my store, as well as recruiting and developing talent on both sides of the store (both for Pharmacy and Self Service)
Ledger Reconciliation, reviewing the reports that indicate what invoices were paid or what credits were received and then clearing them on our monthly accounting application.
Coordinating special events at the store and within the community (Immunization and educational events within the store as well as representing the company in the American Cancer Society Relay for Life events in several communities, coordinating with the military for both the Toys for Tots program and a local movement to assemble and deliver care packages to troops abroad)
Inventory control and management, from ordering for the needs of the store to the needs of the community to the needs of the individual customers who make special requests.
Invoice management, ensuring that all vendor merchandise is received and paid for in a timely manner and that expired product or quality control issues are dealt with immediately.
Payroll for the entire store, ensuring all employees get paid accurately and that any and all time card errors are dealt with immediately.
Actively recruiting and maintaining direct vendor relationships, seeking out those vendors that have items that may appeal to our demographic while balancing the ever important categories of: Quality, Cost and above all else Guaranteed Sales (the agreement that the vendor will buy back any unsold merchandise and replace all defective units free of charge for the duration of said selling period)
Aggressive merchandising strategy, utilizing signage and innovative display techniques to give a fresh new look to existing products to increase sales and profitability.
Customer relations, dealing with public concerns on a case by case basis and working to ensure a good outcome for all parties concerned, especially in such cases as nationwide recalls on national products.
Filling and filing customer prescriptions as a Board Certified Pharmacy Technician.
Corporate relations, relaying and enacting any and all policies, information and business plans as set forth by the company.
Cash management and accountability for the store, tracking trends in sales and productivity to build a more efficient sales strategy while holding managers and cashiers accountable for any overages or shortages that may occur while tendering transactions.
Enacting Corporate marketing strategies in a timely manner to promote seasonal sales items at the proper moment to capture the greatest amount of profitability and return on investment.
Application and adherence of all OSHA guidelines to promote a healthy safe working environment for all associates and a healthy, happy, safe shopping environment for all customers.

As a reult:
⦁ Sales increased on the merchandising side of the business. Management would hold an "after action meeting" after each sales event to track sales and troubleshoot any potential issues; After implementing that, sales increased to 35% over budget on average for the first year.
⦁ Increased patient retention through the utilization of exit interviews. Management would receive a detailed list daily of prescriptions being transferred out to other pharmacies. Management would then call the patient to find out the cause for the request, and do whatever possible if the reason was a staff/service issue. This led my location to have the lowest loss rate in the region with the unexpected side effect of having the largest patient increase of the division.
⦁ Increased profitability and reduced losses through ledger reconciliation allowing for the collection of stalled or "lost" vendor credits while processing time-sensitive claims more quickly to ensure the company received the maximum return.
⦁ Turnover reduced to near 0% following retraining of staff and management. Essential to this was a review of the Job Description and expectation for all staff members. This led to increased job satisfaction and when used in conjunction with daily team information "huddles" increase associate buy in.

All aspects of the employment process, including selecting applications from the hiring pool based upon the current needs of the store, interviewing applicants to determine if they are the best possible match for the available position, hiring and then indoctrinating the employee into the company culture through the use of the orientation curriculum, facilitation of continued career growth for existent employees by ensuring proper tools for training and guidance were available and utilized. Conversely, if substandard performance was observed, it was my responsibility to counsel, educate, retrain, document and if all other contingencies had failed terminate the associate if necessary.
Training manager trainees in company policies, procedures, culture and conflict resolution.
Scheduling within set budget for the entire store, including salaried employees.
Conflict resolution, being the mediator in stressful situations between staff members, investigating both sides of the issue and then seeking a peaceful resolution that benefits all concerned.
Customer satisfaction, addressing any issues that may have occurred to cause customer frustration or dissatisfaction and seek a resolution that would increase customer loyalty without sacrificing profitability.
Cash Handling and Accountability, verifying cashier tills and daily totals, investigating any discrepancies and initiating any disciplinary actions or retraining as required. After the previous business day’s totals were verified and assembled into a deposit, act as security escort for the store manager during the drop at the bank.
Customer returns and or exchanges, ensuring customer satisfaction while protecting the profitability of the company.
Monitoring stock levels for the store and reviewing all orders to ensure the proper balance between being in stock for daily sales as well as special events while not accruing too much inventory to be immediately merchandised.
Receiving vendor direct buys, warehouse distribution and corporate level purchases in a timely, efficient manner and ensuring that all invoices are properly logged and sent to accounts payable so that the vendor may be paid properly.
Actively recruiting and maintaining direct vendor relationships, seeking out those vendors that have items that may appeal to our demographic while balancing the ever important categories of: Quality, Cost and above all else Guaranteed Sales (the agreement that the vendor will buy back any unsold merchandise and replace all defective units free of charge for the duration of said selling period)
Mentoring and leadership for the staff, monitoring the performance of the associates and giving constructive feedback or praise as was needed. Maintaining the corporate training programs and ensuring that certifications for the associates and the store itself were kept current and up to date. This included licenses for the store as well as federal certifications for the pharmacy and its staff and their continued compliance with corporate and federal guidelines.

While employed by The Home Depot my job duties included but were in no way limited to:
Pre-employment and the candidate selection process. Conduction of the employment interview and all other aspects of the hiring process.
Training of all associates in the policies and culture of the company and implementation of orientation for new associates.
Instruction of the proper care, maintenance and safe operation of all lift equipment in use at The Home Depot at that time, as well as certification of all authorized drivers of said equipment.
Instruction in the use of the company computer and communication systems, in order to facilitate excellence in customer service by getting the customer the most accurate information in the most timely manner possible.
Training of the associates in Loss Prevention Policies and guidelines in order to promote a safe and healthy workplace while minimizing theft and accidents.
Special ordering custom items from manufacturers customers specifications
Ordering and ensuring proper stock levels for sales while analyzing sales data to formulate a sales strategy to increase profitability.
Associate mentoring and accountability, implementing strategies as set forth by store management and ensuring the staff remains on task in fulfilling their objectives.
Accounts Payable and Invoice Accountability; in short, control of the checkbook for the store. While Department Head of Receiving all items coming into the store for store-use or sale to the general public had to first be logged, checked and then received by my staff. This was crucial in maintaining accurate inventory levels needed for projected sales ordering and customer demand, as well as preventing accounting errors. Secondary to receiving was the shipping aspect of the Receiving Department which also had a direct measurable effect on the daily operations of the store, as I was tasked not only with transferring merchandise to other stores, but also with removing those items from our inventory as dictated by the company due to quality control or other issues.

As a result:
⦁ Store accidents (Employee and Customer) dropped to zero and we maintained that record during my employment.
⦁ Employee turnover dropped to less than 2% from the previous 35%. Company conducted interviews revealed that the associates felt more ownership with clear expectations and increased involvement after we revisited job expectations with each and every employee.
⦁ Losses were reduced to 25% under budget expectations and were reduced by 40% L/L vs previous year. This was achieved through education of the staff in proper customer service techniques.
⦁ Controllable expenses (repair) were reduced 15% under budget and 40% L/L vs previous year due to proper maintenance of lift equipment.