Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keishia Maxwell

Colorado Springs

Summary

Dynamic Client Systems Technician with the United States Air Force, skilled in hardware diagnostics and end-user support. Proven track record in enhancing system functionality and reliability while delivering exceptional problem-solving and communication skills. Successfully managed technical support for over 300 users, ensuring seamless connectivity and user satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Client Systems Technician

United States Air Force
Colorado Springs, CO
08.2021 - Current
  • Configuration and maintenance of user workstations and peripheral devices, guaranteeing consistent connectivity to enterprise networks.
  • Diagnosed and resolution of hardware, software, and OS challenges for Windows platforms, enhancing overall endpoint functionality and reliability.
  • Provided Tier 1-2 technical support using a ticketing system, addressing and resolving login issues, system access problems, and application failures for a user base exceeding 300 individuals.
  • Coordinated comprehensive system upgrades and hardware refreshes, ensuring uninterrupted service and user satisfaction.

Direct Support Professional

Abilene State Supported Living Center
Abilene, TX
07.2012 - 04.2013
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.

Education

High School Diploma -

Cooper High School
Abilene, TX
04-2012

Skills

  • Operating systems expertise
  • End user support
  • Network connection management
  • Hardware diagnostics
  • Systems management
  • Remote assistance
  • Operating systems
  • Problem-solving abilities

Certification

CompTIA Security+ -Active

Timeline

Client Systems Technician

United States Air Force
08.2021 - Current

Direct Support Professional

Abilene State Supported Living Center
07.2012 - 04.2013

High School Diploma -

Cooper High School

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Keishia Maxwell