Summary
Overview
Work History
Education
Skills
Timeline
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Keely Dennis

Colorado Springs

Summary

Personable and results driven operations and customer experience professional with over 10 years of experience in people focused roles spanning HR, customer service, and hospitality. Proven track record of building strategic relationships, onboarding and educating clients, and collaborating cross-functionally to deliver timely, high quality outcomes. Recognized for high performance and ownership in fast paced environments.

Overview

5
5
years of professional experience

Work History

HR Operations Coordinator

Dutch Bros Coffee
12.2023 - Current
  • Lead coordination of unemployment claims, DHS, and SSA cases while maintaining compliance
  • Partner cross-functionally with recruitment, benefits, and payroll teams to ensure timely resolution of employee issues
  • Educate employees on benefits offerings and assist with onboarding-related support
  • Audit and implement wage corrections and job changes for a multi-state workforce
  • Recognized as a top performer, consistently handling 20-25% of weekly ticket volume for over a year
  • Maintain high levels of responsiveness and quality in communication across platforms

Assistant Manager/Trainer Coordinator

Dutch Bros Coffee
10.2021 - 12.2023
  • Organized schedules, workflows, shift coverage and completed inventory audits to meet expected business demands
  • Supervised employees to drive productivity and efficiency, and mentored staff to enhance skills and achieve daily targets using hands-on and motivational leadership
  • Collaborated with store manager to develop strategies for achieving sales and profit goals

Licensed Customer Service Representative

State Farm
01.2021 - 10.2021
  • Handled complaints, provided appropriate solutions and alternatives to customers, and followed up to ensure resolution
  • Maintained client accounts by resolving problems to achieve satisfaction

Education

Kansas State University
Manhattan, KS

Skills

  • Cross-Functional Collaboration
  • Project Coordination
  • Client Onboarding and Support
  • Salesforce and HRIS Familiarity
  • Performance Metrics and Data Analysis
  • Conflict Resolution
  • Consultative Communication

Timeline

HR Operations Coordinator

Dutch Bros Coffee
12.2023 - Current

Assistant Manager/Trainer Coordinator

Dutch Bros Coffee
10.2021 - 12.2023

Licensed Customer Service Representative

State Farm
01.2021 - 10.2021

Kansas State University

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Keely Dennis