KEELY CHAMBERS
Colorado Springs
Summary
Healthcare and administrative professional skilled in optimizing patient care and operational processes. Proven ability to manage complex scheduling, facilitate insurance inquiries, and deliver exceptional customer service, contributing to a seamless patient experience. Committed to enhancing departmental efficiency and workflow improvements in high-volume healthcare settings.
Overview
13
13
years of professional experience
Work History
Operations Support
VALOR TECHNICAL CLEANING
Denver
10.2025 - Current
- Coordinate scheduling and daily operations for field technicians across multiple job sites.
- Manage calendars, work orders, technician schedules, and operational documentation while maintaining accuracy and efficiency.
- Serve as a primary communication point between customers, technicians, and leadership teams to ensure successful project completion.
- Track operational data, maintain reports, and manage documentation using Salesforce, Excel, GigSmart, ClockShark, and Ramp.
- Prioritize multiple projects simultaneously while adapting quickly to changing business needs and deadlines.
- Provide exceptional customer service while resolving issues and supporting day-to-day operational needs.
Clinical Technician - Internal Medicine
FOUNDATION HEALTH PARTNERS
Fairbanks
10.2021 - 07.2022
- Worked directly with physicians, physician assistants, nurses, and office staff to ensure patients received timely, coordinated care.
- Scheduled patient appointments, follow-up visits, referrals, diagnostic testing, and specialty appointments in a high-volume Internal Medicine practice.
- Verified insurance coverage, obtained prior authorizations, and assisted patients with questions regarding referrals, scheduling, and treatment plans.
- Served as a primary point of contact for patients and families, providing compassionate customer service and helping resolve concerns in a professional manner.
- Managed medication refill requests, referrals, insurance documentation, and communication between providers, specialists, and patients.
- Maintained provider schedules and coordinated patient flow to maximize efficiency while ensuring a positive patient experience.
- Maintained accurate patient records, medical histories, and clinical documentation within Epic EMR while ensuring HIPAA compliance and confidentiality.
- Participated in workflow improvement initiatives that enhanced department efficiency and supported care coordination for more than 750 patients.
- Trained new employees and students on office procedures, patient communication standards, safety protocols, and clinical workflows.
Substitute Teacher
SEVIER COUNTY BOARD OF EDUCATION
Tennessee
09.2013 - 03.2014
- Managed classrooms of 23-30 students, fostering a respectful and engaging learning environment.
- Adapted quickly to changing classroom environments and collaborated with staff to support student success.
- Prepared comprehensive reports and updates for teachers, enhancing communication on student progress and classroom activities.
Education
Bachelor of Science - Health Science
SOUTH COLLEGE
Knoxville, TN12-2021
Skills
- Patient scheduling
- Insurance verification
- Authorization management
- Records management
- Epic EMR
- Cerner EMR
- HIPAA compliance
- OSHA compliance
- Microsoft Office Suite
- Excel proficiency
- Data entry and documentation
- Calendar management
- Meeting coordination
- Microsoft Teams
- SharePoint
- Workflow improvement
- Problem solving
- Organizational skills
- Dynamic adaptability
- Team collaboration
- Communication skills
- Relationship building
- Physician and provider support
- Dynamic adaptability
- Team collaboration
Websites
Timeline
Operations Support
VALOR TECHNICAL CLEANING
10.2025 - Current
Clinical Technician - Internal Medicine
FOUNDATION HEALTH PARTNERS
10.2021 - 07.2022
Substitute Teacher
SEVIER COUNTY BOARD OF EDUCATION
09.2013 - 03.2014
Bachelor of Science - Health Science
SOUTH COLLEGE