Seasoned and dynamic retail leader with 19 years of comprehensive experience in store management, team leadership, and revenue growth. Proven track record at Victoria's Secret in improving store operations, cultivating team talent, and boosting sales. Exceptional ability to craft and implement strategic plans, understand market trends, and create captivating in-store experiences. Seeking a leadership position in a growth-oriented corporation to leverage my expertise and drive business success.
• 8 million dollar volume locations
• Oversaw daily operations of one of the top-performing center, which includes multiple stores, this has ensured maximum profitability and sales growth year-over-year.
• Led, mentored, and developed a diverse team of 8 managers and 30 employees (up to 75 employees during the holiday season) across multiple stores. Promoting a culture of excellence and continuous improvement.
• Conducted regular performance evaluations for managers and employees, providing feedback for professional development. This created a culture of accountability across both stores by setting clear expectations for employees at every level within the organization.
• Mentored managers on leadership skills, fostering their professional growth within the organization to improve employee engagement levels within their individual roles.
• Managed multiple projects simultaneously while meeting deadlines and budgetary constraints
• 4 million dollar volume location
• Coached to sales associates and product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed store associates successfully in a fast paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring all levels of new staff members.
• 4 million dollar volume location
• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
• Trained and mentored new employees on company policies, procedures, and customer service standards
• Assisted store manager in overseeing daily operations, including inventory management, employee scheduling, and customer service
• Conducted regular performance evaluations for all employees, providing constructive feedback for improvement
• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies based on findings
• 12 million dollar volume location
• Optimized product placement and displays to maximize visibility and drive impulse purchases
• Implemented visual merchandising standards across multiple store locations to enhance brand consistency
• Collaborated with cross-functional teams including marketing, design, and inventory management to ensure effective product launches
• Led regular store visits to assess compliance with merchandising guidelines and provide feedback on execution
• Managed a team of 20 merchandisers, providing guidance, training, and performance evaluations
Strategic Leadership & Vision
Team Development & Mentorship
Retail Operations Management
Sales Forecasting & Analysis
Inventory Management
Customer Service Excellence
Event Management & Promotion
Cross-Functional Collaboration
Multi-Unit Leadership
Proficient in Microsoft Office Applications