K.Damien Destin
Westminster,CO
Summary
An accomplished Business Owner with a proven track record in Retail Operations Management and Staff Training and Development, notably at Mindz Project LLC and Zumiez Retailer—an expert in leveraging guest services and product knowledge to drive profitability and team efficiency. Have achieved significant cost savings through strategic business planning and performance optimization. I'm familiar with such brands as Nike, Obey, Vans, Oakley, Ray-Ban, Gucci, Prada, etc. Bilingual with experience driving business growth and creating a positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share.
Overview
15
15
years of professional experience
Work History
Store Manager
Luxottica Retail
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- I addressed customer complaints quickly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- We have improved customer satisfaction through staff training in customer service and product knowledge.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Maintained payroll information by calculating, collecting, and entering data.
Business Owner
Mindz Project LLC
02.2014 - Current
- Put together realistic budgets based on costs and fees for effectively operating the business.
- Used print strategies such as newspaper ads, business catalogs, and marketing brochures to bring in and capture new customer business.
- Designed, developed, and deployed the website by adding a shopping cart, streaming video files, and adding social media links to the website.
- Frequently studied the Streetwear market to keep abreast of new industry trends.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Established partnerships with external organizations offering complementary services that enhanced the overall support network available to clients.
General Manager
Front Street Chiropractic
11.2021 - 04.2022
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Managed operations, maintenance, and improvement of properties
- Planned and scheduled general maintenance, major repairs, and remodeling projects
- Collected rent, deposits, and payments from tenants
Store Manager
Johnston & Murphy
03.2021 - 11.2021
- Reviewed and monitored schedules, purchases, and other expenses to maintain a quarterly budget.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at the front counter, answering questions regarding products.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point-of-sale opening and closing procedures.
Store Manager
Earthbound Trading Company
08.2017 - 11.2020
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Resolved customer service issues promptly.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Rotated merchandise and displays to feature new products and promotions.
- Created work schedules according to sales volume and number of 15 employees.
- Responsible for Recruiting, Interviewing and Hiring individuals.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Zumiez
06.2009 - 04.2014
- Coached sales associates and managers in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings to company standards.
- Responsible for Recruiting, Interviewing, and hiring individuals. District leader who help run Multiple stores, and was trained for multiple years for DM position. Helped run inventory through many districts, sales contest, and district meetings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Created work schedules according to sales volume and over 20 employees.
- Developed new store location from ground up by hiring and training efficient team.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Education
High School Diploma -
Manyard Evans High
Orlando, FL08.2000
No Degree - Business
Florida Tech University
Melbourne, FLSkills
- Guest Services
- Product Knowledge
- Customer Complaint Resolution
- Goals and Performance
- Cost Analysis and Savings
- Retail Operations Management
- Forecasting ability
- Staff training and development
- Team leadership and coaching
- Business planning
- Team Collaboration and Leadership
- Scheduling
Timeline
Store Manager
Luxottica Retail
04.2022 - Current
General Manager
Front Street Chiropractic
11.2021 - 04.2022
Store Manager
Johnston & Murphy
03.2021 - 11.2021
Store Manager
Earthbound Trading Company
08.2017 - 11.2020
Business Owner
Mindz Project LLC
02.2014 - Current
Store Manager
Zumiez
06.2009 - 04.2014
High School Diploma -
Manyard Evans High
No Degree - Business
Florida Tech University
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