Kaylinda Flores

135-hour clinical Internship

• Prepared examination rooms by sterilizing surfaces and setting up necessary equipment prior to appointments, enhancing overall cleanliness standards within the clinic setting.
• Obtained vital signs for each patient as part of routine assessment procedures, ensuring accurate data collection for further evaluation.
• Assisted in performing diagnostic tests, ensuring accurate results and prompt treatment.
• Improved clinic efficiency by organizing and maintaining medical supplies and equipment.
• Developed strong communication skills while working closely with a diverse group of healthcare professionals.
• Contributed to positive patient experiences by providing friendly and compassionate care.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Improved safety procedures to create safe working and food conditions for workers and customers.

90-hour medical office administration internship

• Contributed to a welcoming environment by keeping reception area clean, organized, and well-stocked with necessary materials.
• Implemented confidentiality protocols when handling sensitive patient information, adhering to HIPAA guidelines at all times.
• Aided physicians in completing prior authorization forms for medications or treatments not covered by standard insurance policies.
• Ensured accurate data entry, contributing to the maintenance of a comprehensive electronic health record system.
• Provided exceptional customer service at the front desk, addressing inquiries and concerns with professionalism and empathy.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.