Kaylee Martinez
Pueblo
Summary
Dynamic and results-driven professional with over 10 years of experience in customer service and warehousing, consistently enhancing customer satisfaction while efficiently managing operations. Strong commitment to excellence and proven ability to streamline processes that drive organizational success. Eager to leverage extensive skills and knowledge in a challenging role within a reputable organization, contributing to growth and innovation. Passionate about continuous learning and development in fast-paced environments, ready to embrace new challenges and opportunities for professional advancement.
Overview
13
13
years of professional experience
Work History
Dasher
Door Dash
Pueblo, CO
05.2023 - Current
- Delivered timely food orders while navigating complex delivery routes.
- Ensured customer satisfaction through effective communication and problem resolution.
- Maintained high standards of vehicle cleanliness and safety compliance.
- Adapted quickly to changing schedules and peak demand periods.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
Material Handler/Shipping and Receiving
Trane Technologies
Pueblo, CO
02.2022 - 03.2023
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Increased productivity, utilizing forklifts, pallet jacks, and other material handling equipment effectively.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Warehouse Associate
Select Staffing Agency
Pueblo, CO
10.2020 - 03.2021
- Operated forklifts and pallet jacks to efficiently move products within warehouse environment.
- Inspected incoming shipments for quality assurance and accuracy,ensuring compliance with company standards.
- Organized inventory in designated storage areas, facilitating quick retrieval and efficient order fulfillment.
- Performed inventory control, such as counting, and stocking merchandise.
Cashier
Albertsons
Pueblo, CO
03.2016 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries, providing exceptional service.
- Processed refunds and exchanges in accordance with company policy.
- Increased sales of promotional items by informing customers about current offers.
Crew Member
Sonic Drive Inn
Pueblo, CO
06.2013 - 03.2016
- Provided excellent customer service by taking orders and addressing inquiries promptly.
- Maintained cleanliness and organization of work areas to ensure a safe environment.
- Learned company policies and procedures quickly to support daily operations effectively.
- Adapted to fast-paced environments while maintaining high standards of service quality.
- Handled cash transactions accurately while ensuring a positive customer experience.
- Collaborated with team members to streamline food preparationprocesses, improving service speed.Monitored inventory levels, assisting in stock replenishment foruninterrupted operations during peak hours
Education
High School Diploma -
Central High School
Pueblo, CO05-2015
Skills
- Cash handling
- Customer service
- Warehousing skills/certifications
- Computer skills
- Time management
- Inventory
- Quality assurance
- Positive attitude
- Attention to detail
- Safety
- Shipping and receiving
- Teamwork and collaboration
Timeline
Dasher
Door Dash
05.2023 - Current
Material Handler/Shipping and Receiving
Trane Technologies
02.2022 - 03.2023
Warehouse Associate
Select Staffing Agency
10.2020 - 03.2021
Cashier
Albertsons
03.2016 - 06.2020
Crew Member
Sonic Drive Inn
06.2013 - 03.2016
High School Diploma -
Central High School