Kayla Chavez Varela
Erie
Summary
Results-driven professional with extensive experience in patient care and technical support. Skilled in collaborating with interdisciplinary teams and implementing effective care plans. Known for strong problem-solving abilities with a solid background in providing exceptional customer service.
Overview
13
13
years of professional experience
Work History
IHSS Attendant
Aveanna Heathcare
03.2021 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of patient areas, promoting a hygienic environment.
- Monitored patient vital signs and reported changes to healthcare professionals promptly.
- Collaborated with interdisciplinary teams to implement care plans effectively.
IHSS Care Provider
PASCO
02.2018 - 03.2021
- Provided personal care assistance to clients, ensuring comfort and safety in daily activities.
- Developed individualized care plans in collaboration with health professionals to meet client needs.
- Assisted clients with mobility, promoting independence while ensuring adherence to safety protocols.
Tier 3 Technical Support Representative
Comcast
02.2015 - 08.2018
- Resolved complex technical issues for residential and business customers, ensuring high satisfaction levels.
- Provided expert guidance on advanced product features and services, enhancing user experience.
- Collaborated with cross-functional teams to identify recurring issues and implement long-term solutions.
- Implemented best practices for ticket management, increasing efficiency in handling customer inquiries.
- Used ticketing systems to manage and process support actions and requests.
- Led troubleshooting efforts using diagnostic tools, streamlining issue resolution processes.
Shift Leader
Dairy Queen
01.2013 - 02.2015
- Supervised daily operations, ensuring compliance with safety and health regulations.
- Trained and mentored new staff on operational procedures and customer service standards.
- Managed inventory levels, coordinating restocking efforts to minimize waste and shortages.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Mountain Range High School
Westminster, COSkills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- In-depth technical knowledge
- Expert problem solving
- Security protocols
- Customer service
- Remote support
Timeline
IHSS Attendant
Aveanna Heathcare
03.2021 - Current
IHSS Care Provider
PASCO
02.2018 - 03.2021
Tier 3 Technical Support Representative
Comcast
02.2015 - 08.2018
Shift Leader
Dairy Queen
01.2013 - 02.2015
High School Diploma -
Mountain Range High School