Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Smith

Colorado Springs

Summary

Dynamic customer service professional with a proven track record at Essentials Therapeutic Massage LLC, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and call management, I consistently deliver exceptional service, contributing to improved customer satisfaction and repeat business.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Essentials Therapeutic Massage LLC
03.2021 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Certified Nursing Assistant

Harbor Chase Assisted Living
01.2018 - 09.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.

Education

Manatee High School
Bradenton, FL
06-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Scheduling
  • Follow-up skills
  • Call management
  • De-escalation techniques
  • Microsoft Excel
  • Microsoft outlook

Certification

esthetician

Timeline

Customer Service Representative

Essentials Therapeutic Massage LLC
03.2021 - 05.2025

Certified Nursing Assistant

Harbor Chase Assisted Living
01.2018 - 09.2021

Manatee High School

Similar Profiles

CREATE PROFILE
Kayla Smith