KAYLA RICHEY
Castle Rock
Summary
Professional receptionist with focus on providing outstanding customer service and administrative support. Background in overseeing front desk operations, managing schedules, and ensuring welcoming environment for all patients. Known for excellent team collaboration and adaptability in dynamic environments. Skills include effective communication, multitasking, and attention to detail.
Overview
9
9
years of professional experience
Work History
Lead Front Desk Receptionist
Vibrant Health of Colorado
Lone Tree, CO
07.2024 - Current
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Trained and mentored new reception staff on customer service protocols and office procedures.
- Enhanced patient experience by implementing streamlined communication processes between departments.
- Managed complex multi-line phone system, addressing inquiries and directing calls to appropriate personnel promptly.
- Resolved patient concerns proactively, fostering positive relationships and enhancing overall satisfaction rates.
- Maintained electronic health records with accuracy, supporting compliance with industry regulations.
- Assisted patients with inquiries regarding insurance benefits and payment options effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant
Pediatrics 5280
Centennial, CO
10.2023 - Current
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility’s policy manual.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Recorded patients’ medical history, vital statistics, and information such as test results in medical records.
- Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing.
Medical Assistant
Vibrant Health of Colorado
Lone Tree
10.2021 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Front Desk Lead
Vibrant Health of Colorado
Castle Rock
10.2021 - Current
- Greeted patients, verified insurance information and collected copays.
Pharmacy Technician
Walgreens
Castle Rock
03.2017 - 09.2021
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Associate of Science - HealthCare Administration
University of Phoenix
AZSkills
- Medical Terminology
- Patient-Focused Care
- HIPAA Compliance
- Data Entry
- Patient Scheduling
- Medical Billing
- Compassionate
- Customer Service
- Time management abilities
- Patient registration
- Payment collection
- Call handling
Timeline
Lead Front Desk Receptionist
Vibrant Health of Colorado
07.2024 - Current
Medical Assistant
Pediatrics 5280
10.2023 - Current
Medical Assistant
Vibrant Health of Colorado
10.2021 - Current
Front Desk Lead
Vibrant Health of Colorado
10.2021 - Current
Pharmacy Technician
Walgreens
03.2017 - 09.2021
Associate of Science - HealthCare Administration
University of Phoenix