Kayla Kirmaier

Assistant Community Manager | April 2024-August 2025

• Processed and monitored account balances and rent payments, managed delinquencies with consistent follow-up and compliance.
• Resolved resident concerns promptly to enhance satisfaction and retention.
• Oversaw lease renewals and implemented strategies to boost renewal rates.
• Assisted leasing operations and supported team in achieving occupancy goals.
• Partnered with maintenance and management to ensure seamless daily operations.
• Developed creative design for print materials, brochures, banners, and signs.

Leasing Associate | June 2023-April 2024

• Conducted tours and provided information to prospective residents, boosting conversion rates.
• Responded to inquiries and supported leasing process via multiple communication channels.
• Prepared leasing documentation and ensured compliance with Fair Housing policies.
• Used property management systems to maintain records and track lease activity.
• Organized community events to foster a sense of belonging among residents, resulting in higher retention rates.
• Implemented innovative marketing tactics to generate increased traffic for available units, leading to a reduced vacancy rate.

Account Executive | March 2023 - June 2023

• Managed client relationships, providing tailored logistics solutions through effective communication.
• Leveraged data to understand market trends and drive decision-making.
• Promoted within one year and honored with “Rookie of the Year” for performance and growth.

Inside Sales Representative | June 2022 - March 2023

• Built a strong pipeline through outbound sales and lead qualification.
• Delivered consistent customer service and collaborated with operations to fulfill logistics needs.
• Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.

• Led property tours and highlighted community features to increase application submissions.
• Maintained tenant communication and leasing records using Entrata software.
• Contributed to 100% occupancy with 889 leases signed during the 2021–2022 leasing term.
• Provided ongoing support to clients throughout their tenancy, addressing maintenance issues, lease renewals, and other concerns as they arose.
• Implemented effective marketing strategies to attract new clients and increase overall business growth.

• Designed promotional materials using Adobe Creative Suite for university-wide distribution.
• Collaborated with departments to develop marketing assets from concept to delivery.
• Managed project timelines and consistently met production deadlines.
• Conceptualized creative designs for print materials, banners, and signs.
• Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.