Kayla Kern
Port Charlotte
Summary
Dependable pharmacy technician with three years of experience in a high-volume, fast-paced retail pharmacy. Well-organized and capable of working with a team of technicians and pharmacists to provide premier service to patients.
Overview
4
4
years of professional experience
Work History
Certified Pharmacy Technician
Publix Pharmacy
12.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated directly with doctors offices via telephone, fax and email.
Intern
Gracepoint Wellness
01.2021 - 04.2021
- Work with a counselor and case manager to provide a short-term intensive program to families in crisis
- complete house visits with the counselor or case manager to check on the family's progress
- print and compile intake paperwork for counselors and case managers
- organize and file cases as well as other paperwork
Education
Bachelor of Science - Behavioral Sciences
University of South Florida
Tampa, FL05-2021
Associate of Arts -
Florida SouthWestern State College
Punta Gorda, FL05-2019
Skills
- Nationally Certified Pharmacy Technician (PCTB)
- Certified Immunizing Pharmacy Technician
- CPR/AED certified
- Team collaboration
- Customer service
- Verbal and written communication
- Multitasking and organization
- Time management
- Workflow optimization
Timeline
Certified Pharmacy Technician
Publix Pharmacy
12.2021 - Current
Intern
Gracepoint Wellness
01.2021 - 04.2021
Bachelor of Science - Behavioral Sciences
University of South Florida
Associate of Arts -
Florida SouthWestern State College
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