Kayla Keeton
Brighton
Summary
Experienced in managing daily store operations, including staff scheduling, inventory management, and customer service. Conducted performance evaluations to identify improvement areas and organized meetings with department heads to align on key objectives. Trained new employees on company policies and customer service standards, contributing to enhanced team performance and customer satisfaction. Maintained accurate records of transactions and stock levels while ensuring compliance with safety regulations.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Brighton
06.2023 - 04.2025
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Organized weekly meetings with department heads to review progress on key objectives.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Handled scheduling for store shifts to achieve adequate staffing.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
Store Associate
Family Dollar
Brighton
01.2017 - 06.2023
- Assisted customers with product selection, pricing and availability.
- Organized store displays to ensure maximum visibility of products.
- Operated scanning equipment for price checks and stock replenishment.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Processed sales transactions accurately and efficiently at the cash register.
- Performed daily opening and closing procedures for store operation.
- Stocked shelves with merchandise and maintained inventory levels.
- Adhered to safety regulations when handling hazardous materials.
- Provided cash register operations and handled customer payments.
- Addressed customer complaints in a professional manner.
- Assisted customers with product selection based on their needs and preferences.
- Answered telephone to give callers store information and look up order details.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Caregiver
Private Practice
Brighton
05.2014 - 05.2017
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Coordinated transportation services for clients when necessary.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Store Associate
Dollar Tree
Brighton
05.2007 - 05.2014
- Assisted customers with product selection, pricing and availability.
- Organized store displays to ensure maximum visibility of products.
- Operated scanning equipment for price checks and stock replenishment.
- Answered incoming calls regarding product inquiries or orders.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Processed sales transactions accurately and efficiently at the cash register.
Education
GED -
Bueno Hep
Brighton, Colorado10-2006
Some College (No Degree) - Accounting
University of Phoenix
Tempe, AZSkills
- Employee training
- Team leadership
- Inventory management
- Cash handling
- Performance evaluation
- Customer service
- Visual merchandising
- Staff scheduling
- Sales reporting
- Conflict resolution
- Safety compliance
- Operational efficiency
- Process improvement
- Time management
- Communication skills
- Customer service and engagement
- Problem-solving
- Attention to detail
- Store organization
- Retail operations
- Vendor management
- Stock rotations
- Order management
- Motivational techniques
- Records management
- Microsoft Office Suite
References
References available upon request.
Timeline
Assistant Store Manager
Family Dollar
06.2023 - 04.2025
Store Associate
Family Dollar
01.2017 - 06.2023
Caregiver
Private Practice
05.2014 - 05.2017
Store Associate
Dollar Tree
05.2007 - 05.2014
GED -
Bueno Hep
Some College (No Degree) - Accounting
University of Phoenix