Kayla Beale
Colorado Springs,CO
Summary
Customer Service Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Well-qualified HR Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Overview
5
5
years of professional experience
Work History
Customer Service Associate/Assistant Resident Director
Legend Assisted Living & Memory Care
06.2022 - Current
- Handles confidential information, supervises department heads, and manages care staff schedules.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Behavioral Technician
Keystone Achievements
04.2020 - 06.2022
- Observed and recorded problem behaviors, worked collaboratively to address needs of children and families, and promoted positive interactions for children with ADHD and Autism.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
- Supported family members in understanding ABA principles, empowering them to effectively implement strategies at home.
- Utilized discrete trial teaching methods to break down complex tasks into manageable steps for clients'' learning success.
Host/Server
Texas RoadHouse
11.2019 - 03.2021
- Answered phones, assisted guests, ran food/drinks, cleaned tables, and handled cash/card transactions.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
In Progress - Business Administration
Pikes Peak State College
Colorado SpringsHigh School Graduate -
Rampart High School
05.2020
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Account Management
- Employee Management
- Data Entry
- Computer Skills
- Teamwork and Collaboration
- Money handling abilities
- Issue and Complaint Resolution
- Administrative and Office Support
- Policies and Procedures Adherence
- Candidate Screening
- Administrative Skills
- Recruiting and Sourcing
- Time Management
- HR policies and procedures
- Training and mentoring
- Human Resources Operations
- Compliance
- Staff Management
- Employee Onboarding
- Benefits Administration
- Billing systems and software
- Invoice Processing
- Claims Processing
Timeline
Customer Service Associate/Assistant Resident Director
Legend Assisted Living & Memory Care
06.2022 - Current
Behavioral Technician
Keystone Achievements
04.2020 - 06.2022
Host/Server
Texas RoadHouse
11.2019 - 03.2021
In Progress - Business Administration
Pikes Peak State College
High School Graduate -
Rampart High School
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