Kayci Owen
Raymond,NH
Summary
Experienced with customer service, product knowledge, and sales techniques. Utilizes effective communication and problem-solving skills to assist customers and improve satisfaction. Knowledge of inventory processes and teamwork dynamics for efficient store operations.
Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Retail Associate
Nouria
Raymond, NH
09.2024 - 08.2025
- Register
- Problem solving
- Cleaning floors
- Heavy stocking
- Dusting
- Windows
Cashier/Customer Service
Mobile Gas Station
Raymond, NH
09.2022 - 08.2024
- Lead cashier, closing store, paperwork, cleaning, basic maintenance, manager duties
Farm Hand
North Road Farm
Fremont, NH
02.2022 - 07.2022
- Full care of 7 horses and help with lessons and training
Lead Customer Service Representative
Circle K
Newfields, NH
08.2021 - 11.2021
- Help with ordering, stocking, cleaning, cashier, complaints and troubleshooting
Assistant Manager
Dunkin' Donuts
Columbia, SC
04.2021 - 06.2021
- Floor work, register, making all beverages, making food, cleaning machines and store, basic paperwork, safe count, deposits, open and closing and shift coverage and schedule
Custodian
Exeter High School
Exeter, NH
11.2020 - 03.2021
- Cleaning all classrooms and bathrooms. Sanitizing entire designated area.
Associate
Speedway
Salem, NH
06.2020 - 10.2020
- Managed inventory levels to ensure product availability and minimize stockouts
- Coordinated daily workflow to optimize efficiency and meet customer service standards.
- Monitored equipment performance, identifying maintenance needs to prevent downtime.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Crew Member Cook
Dunkin Donuts
Hampstead, NH
01.2020 - 06.2020
- Prepared food items according to standardized recipes and procedures.
- Operated kitchen equipment safely and efficiently to maintain quality standards.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new crew members on food preparation techniques and safety protocols.
- Assisted in maintaining cleanliness of cooking and service areas per health guidelines.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Collaborated with team members to provide seamless customer service during peak hours.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
- Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.
Education
No Degree - Equine Management
University of New Hampshire
Durham, NHHigh school diploma - General Studies
Pinkerton Academy
Derry, NH06-2011
Skills
- Assisted users in navigating Microsoft Word features Supported document formatting and editing tasks Helped teams collaborate effectively on shared documents
- Ensured workspace cleanliness and organization to promote a productive environment
- Assisted in maintaining cleanliness and organization of laundry facilities Supported team members in processing and folding laundry efficiently Contributed to a positive customer experience through timely service
- Assisted users with mobile device setup and troubleshooting Supported team members in optimizing mobile applications for user experience Contributed to training sessions on mobile device features and functionalities
- Provided attentive care for pets, ensuring their well-being and comfort during sitting assignments Delivered timely feeding and exercise routines to maintain pet health Assisted pet owners with daily updates and communication regarding their pets' activities
- Assisted in animal care and rehabilitation efforts Supported initiatives to promote animal welfare awareness Collaborated with teams to organize community outreach programs
- Assisted individuals in learning American Sign Language through structured lessons Supported communication efforts by facilitating interactions between hearing and deaf individuals Provided resources and materials to enhance understanding of sign language concepts
- Provided daily care and support for pets, ensuring their well-being and comfort Assisted in feeding, grooming, and exercising pets to maintain health Monitored pet behavior and reported any concerns to owners
- Assisted in polishing surfaces to achieve desired finishes Supported team members in maintaining equipment for optimal performance Contributed to quality control processes by inspecting finished products
- Assisted teams in creating engaging presentations using software tools Supported colleagues in developing visual content to enhance communication Contributed to project success by ensuring presentations met deadlines
- Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Helped maintain organized records for efficient data retrieval
- Executed computer operations to ensure system functionality and efficiency
- Leveraged advanced computer skills to enhance operational efficiency
- Executed thorough cleaning protocols to maintain hygiene standards in various environments
- Utilized Microsoft Outlook Calendar to schedule meetings and manage appointments effectively Supported team members in organizing their schedules to enhance productivity Assisted in coordinating events and deadlines to ensure timely completion of tasks
- Optimized scheduling and prioritization of tasks to enhance productivity
- Managed high-volume inbound and outbound calls to ensure customer satisfaction
- Facilitated English language instruction to enhance communication skills
- Executed order processing operations to ensure timely fulfillment and customer satisfaction
- Assisted in daily operations of daycare facility Supported children in learning and development activities Maintained a safe and nurturing environment for all children
- Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
- Managed veterinary care and treatment plans for diverse animal species
- Executed fundamental mathematical operations to support data analysis
- Facilitated resolution of conflicts to foster a collaborative work environment
- Executed animal restraint techniques to ensure safety during veterinary procedures
- Demonstrated proficiency in various computer applications and software tools
- Oversaw daily operations and staff management as Assistant Manager
- Demonstrated exceptional organizational skills to streamline project workflows
- Executed waste disposal procedures to ensure a clean and safe environment for pets
- Provided daily care and support for animals, ensuring their health and well-being Assisted in feeding, grooming, and exercising animals to promote physical fitness Maintained clean and safe living environments for all animals under care
- Demonstrated meticulous attention to detail in all tasks and projects
- Oversaw custodial operations to ensure cleanliness and safety standards were met
- Executed safe and effective animal handling techniques to ensure well-being and compliance with care standards
- Executed cash handling procedures to ensure accurate financial transactions
- Executed order placement processes to ensure timely fulfillment of customer requests
- Administered Windows operating systems to ensure optimal performance and security
Timeline
Retail Associate
Nouria
09.2024 - 08.2025
Cashier/Customer Service
Mobile Gas Station
09.2022 - 08.2024
Farm Hand
North Road Farm
02.2022 - 07.2022
Lead Customer Service Representative
Circle K
08.2021 - 11.2021
Assistant Manager
Dunkin' Donuts
04.2021 - 06.2021
Custodian
Exeter High School
11.2020 - 03.2021
Associate
Speedway
06.2020 - 10.2020
Crew Member Cook
Dunkin Donuts
01.2020 - 06.2020
High school diploma - General Studies
Pinkerton Academy
No Degree - Equine Management
University of New Hampshire