Kaycee Mason
Pueblo West
Summary
Results-driven professional with diverse experience across real estate, financial services, healthcare, and hospitality. Proven ability to manage complex transactions, maintain accurate documentation, and deliver exceptional customer service in fast-paced, client-focused environments. Background includes real estate sales, loan origination, restaurant management, and hospital registration, demonstrating strong organizational skills, attention to detail, and adaptability. Known for being highly motivated, dependable, and effective at building rapport, solving problems, and supporting both clients and teams to achieve operational and business goals.
Overview
7
7
years of professional experience
Work History
Associate Broker
Steinborn & Associates - Better Homes & Gardens Real Estate
Alamogordo, NM
10.2024 - Current
- Cultivated strong client relationships through personalized service and timely communication.
- Guided clients in property purchases and sales, ensuring informed decision-making throughout the process.
- Analyzed market trends to develop strategic pricing strategies, enhancing competitive positioning for listings.
- Developed marketing strategies to promote listings, utilizing social media and digital platforms effectively.
- Organized open houses and property showings, enhancing client engagement and showcasing listings effectively.
Patient Registration Coordinator
Gerald Champion Regional Medical Center
Alamogordo, NM
02.2023 - 01.2024
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Coordinated insurance verification and eligibility checks for accurate patient information.
- Collaborated with clinical staff to ensure smooth patient transitions within the facility.
- Implemented training programs for new staff on registration protocols and systems.
Loan Officer
Otero Federal Credit Union
Alamogordo, NM
09.2020 - 01.2023
- Evaluated creditworthiness of applicants through detailed financial analysis and documentation review.
- Guided clients in understanding loan products, terms, and application processes to ensure informed decisions.
- Developed and maintained strong relationships with clients to foster trust and encourage repeat business.
- Collaborated with underwriting team to streamline loan processing and improve turnaround times.
Manager
Caliche's Frozen Custard
Alamogordo, NM
04.2019 - 09.2020
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained compliance with health regulations, ensuring a safe environment for patrons and staff.
- Maintained professional, organized, and safe environment for employees and patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Executed end-of-shift balancing of registers to ensure accurate financial reporting.
- Facilitated coordination with suppliers to streamline delivery processes.
Education
High School Diploma -
Alamogordo High School
AlamogordoSkills
- Market analysis expertise
- Strong organizational skills
- Active New Mexico real estate license
- Property management
- Computer proficiency
- Marketing strategies
- Exceptional customer service
- Strong work ethic
Timeline
Associate Broker
Steinborn & Associates - Better Homes & Gardens Real Estate
10.2024 - Current
Patient Registration Coordinator
Gerald Champion Regional Medical Center
02.2023 - 01.2024
Loan Officer
Otero Federal Credit Union
09.2020 - 01.2023
Manager
Caliche's Frozen Custard
04.2019 - 09.2020
High School Diploma -
Alamogordo High School