Katy Kipp
Denver
Summary
A highly accomplished and professional Manager with 6 years of successful experience in the spa industry. Recognized consistently for performance excellence and contributions to success. Strengths in communication and commitment backed by training in management.
Overview
9
9
years of professional experience
Work History
Assistant Clinic Manager
Skin Laundry
10.2023 - Current
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Developed marketing strategies to increase visibility and patient base.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
Area Manager
Massage Envy
08.2022 - 10.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability district wide.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Transformed underperforming teams into productive, profitable teams.
Clinic Manager
Massage Envy
03.2022 - 07.2022
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when supervising 40 employees.
Clinic Manager
Massage Envy
09.2020 - Current
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market.
- Maintained payroll information by calculating, collecting and entering data.
Assistant Clinic Manager
Massage Envy
08.2019 - Current
- Worked with customers to understand needs and provide them with excellent customer service.
- Motivate, Coach and inspire employees on sales.
- Build customer and employee rapport.
- Prepare and review operational reports and schedules to ensure accuracy and consistency.
- Monitor the facility to ensure that it remains safe, secure, and well- maintained.
- Hire and terminate personnel.
- Conduct training to teach new protocols.
Sales Associate
Massage Envy
10.2017 - 08.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending enhancements and product purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Coordinated front office duties, including customer service, patient scheduling and billing.
FRONT DESK ATTENDANT
Hunters Green Country Club
03.2015 - 08.2017
- Make reservations for Members and Guest.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Education
Current Aesthetics Student
School of Botanical And Medical Aesthesis
Denver, CO03.2024
Hospitality And Tourism Management
Valencia College
Orlando, FL04.2022
Event Planning And Management -
Valencia College
Orlando, FL2020
Customer Service -
Valencia College
Orlando, FL2019
Skills
- Administrative
- Personal
- Training and mentoring
- Inventory and restocking
- Staff Management
- Relationship building and retention
- Training and development
- Performance improvement
- Business Development
- Effective leader
- Sales expertise
- Consistently meet goals
- Deadline-oriented
- Certified Guest Service Specialist
- Certified Supervisory Skill Builders
Timeline
Assistant Clinic Manager
Skin Laundry
10.2023 - Current
Area Manager
Massage Envy
08.2022 - 10.2023
Clinic Manager
Massage Envy
03.2022 - 07.2022
Clinic Manager
Massage Envy
09.2020 - Current
Assistant Clinic Manager
Massage Envy
08.2019 - Current
Sales Associate
Massage Envy
10.2017 - 08.2019
FRONT DESK ATTENDANT
Hunters Green Country Club
03.2015 - 08.2017
Current Aesthetics Student
School of Botanical And Medical Aesthesis
Hospitality And Tourism Management
Valencia College
Event Planning And Management -
Valencia College
Customer Service -
Valencia College
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