Summary
Overview
Work History
Education
Skills
Timeline
Generic
Katrina Sophia Young

Katrina Sophia Young

International Business | Account Manager | New Business Developer | Specialized In Logistics And Client Portfolio Expansion
Medellin

Summary


I’m an experienced account management professional with a strong track record of building lasting client relationships and driving revenue growth. I’m passionate about collaborating with teams, staying adaptable, and always delivering results. My strengths lie in strategic planning, clear communication with clients, and problem-solving to overcome challenges. I’m reliable and thrive in dynamic environments, always ready to adjust to evolving business needs.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Account Manager

ECU Worldwide
05.2021 - Current
  • Reactivation of inactive clients and inbound sales management.
  • Prospecting and hunting for new opportunities through cold calling to identify new shippers and clients, enhancing their logistics processes.
  • Farming to maintain and expand relationships with existing clients, ensuring satisfaction and loyalty.
  • Budget analysis and strategic planning in collaboration with the KAM (Key Account Management) team to maximize the growth of key accounts.
  • Management and follow-up of key accounts, developing personalized growth strategies.
  • Use of HubSpot and CRM systems to manage sales opportunities and optimize the follow-up process.
  • Experience in LTL, FTL, and FCL operations across USA-Mexico-Canada routes.
  • Achieved 115% of the assigned budget, exceeding sales targets.
  • Expanded the client portfolio with a monthly record of new clients onboarded.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

Logistics Analyst

ECU Worldwide
08.2019 - 04.2021
  • FTL-FCL Logistics Operations Analyst
  • Knowledge and management of Full Container Load and Full Truck Load USA- MEXICO- CANADA - Negotiation with transport providers Carriers
  • Creation of transport database - Effective implementation and fulfillment of logistics services to all offices and clients of ECUWORLDWIDE around the world
  • Portfolio growth (new logistics projects
  • Management of Power BI, DAT, saferwatch carrier platforms among others
  • Procurement for new carriers and suppliers-FTL-FCL Logistics Operations Analyst - Knowledge and management of Full Container Load and Full Truck Load USA- MEXICO- CANADA
  • Negotiation with transport providers Carriers - Creation of transport database - Effective implementation and fulfillment of logistics services to all offices and clients of ECUWORLDWIDE around the world - Portfolio growth (new logistics projects - White glove specialized cargo) - Customer service and attention - Knowledge of bonded cargo
  • Tracking and follow up of shipments - Management of Power BI, DAT, saferwatch carrier platforms among others -
  • Procurement for new carriers and suppliers
  • Skills: Customer Relationship Management (CRM) · Efficiency Analysis · Gestión de Operaciones Logísticas · Negociación con Proveedores · Comunicación Efectiva · Relaciones con Clientes

International Business Internship

Banco de Occidente
01.2017 - 12.2017
  • Customer service and advisory to clients of the Business Banking Segment
  • Consultance regarding comercial Regimes and customer service on Foreign Trade (Import & Export Colombia), products and concerns.
  • Consultance on requirement forms from the Republic Bank and Bank Formats.
  • Monthly Reports of Customers Foreign Exchange and outstanding balances
  • Daily portfolio monitoring of clients database
  • Control and monitoring of maturities and debts of customers in Foreign Exchange
  • Support to senior analysts in their day to day functions.
  • Customer service and advisory to clients of the Business Banking Segment
  • Consultance regarding comercial Regimes and customer service on Foreign Trade (Import & Export Colombia), products and concerns. -Consultance on requirement forms from the Republic Bank and Bank Formats.
  • Monthly Reports of Customers Foreign Exchange and outstanding balances
  • Daily portfolio monitoring of clients database -Control and monitoring of maturities and debts of customers in Foreign Exchange
  • Support to senior analysts in their day to day functions.
  • Skills: Gestión de Bases de Datos · Multilingüismo · Gestión de Comercio Exterior · Gestión de Clientes Empresariales

Education

Negociadora Internacional -

Universidad EAFIT
01.2014 - 01.2019

Skills

Excel

PowerPoint

Account management

Teamwork and collaboration

Account development

Sales analysis

Customer relationships

Project management

Revenue generation

Database management

Customer relationship management (CRM)

Lead generation

Client relations

Sales reporting

Sales meetings and orientations

Networking skills

Upselling

Revenue growth

Timeline

Account Manager

ECU Worldwide
05.2021 - Current

Logistics Analyst

ECU Worldwide
08.2019 - 04.2021

International Business Internship

Banco de Occidente
01.2017 - 12.2017

Negociadora Internacional -

Universidad EAFIT
01.2014 - 01.2019

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Katrina Sophia YoungInternational Business | Account Manager | New Business Developer | Specialized In Logistics And Client Portfolio Expansion