Katrina Carver
Nucla
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
21
21
years of professional experience
Work History
Owner/Bookkeeper
Redd Mercantile LLC
03.2010 - 10.2023
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. - Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Conducted monthly bank reconciliations.
Performed month-end closing activities. - Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Prepared and processed payroll.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Handled accounts payable and receivable, including invoicing and payment processing.
Loan Assistant/Teller
Citizens State Bank of Ouray
04.2003 - 02.2010
- Maintained updated records of customer account activities.
- Processed loan payments, including interest calculations and adjustments for escrow accounts.
- Answered customer phone calls regarding loan status, payment schedules, and other general inquiries.
- Performed data entry tasks related to loan processing activities including entering borrower information into the system.
- Worked closely with loan officers to ensure timely completion of all necessary paperwork associated with each transaction.
- Participated in training sessions designed to increase knowledge about banking procedures, laws, and regulations pertaining to lending practices.
- Established strong relationships with clients through frequent communication about their accounts.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Provided administrative support to loan officers, including scheduling and document management.
- Assisted in preparing loan application packages for submission to underwriting.
- Maintained client files and ensured compliance with lending regulations.
- Assisted with the preparation and closing of loan documents.
- Accepted payment on accounts.
- Filed and maintained loan records.
- Assembled and compiled documents for loan closings.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
Balanced cash drawers on a daily basis. - Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Counted drawers and reconciled remaining cash to account for deposits and disbursements.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Trained employees on cash drawer operation.
- Opened new checking, savings and lines of credit for customer accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified transaction errors when debits and credits did not balance.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Performed special services for customers, ordering bank cards and checks.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Education
Technical College of The Rockies
05.1994
Skills
- Business Management
- Client Service
- Staff Management
- Hiring and staffing
- Verbal and written communication
Timeline
Owner/Bookkeeper
Redd Mercantile LLC
03.2010 - 10.2023
Loan Assistant/Teller
Citizens State Bank of Ouray
04.2003 - 02.2010
Technical College of The Rockies
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