Katie Wellesley
399 E Cellini Dr
Summary
Dynamic operations manager with a strong track record at Steel City Vapor LLC, enhancing customer satisfaction and streamlining processes. Proven expertise in inventory management and staff training, driving sales growth and operational efficiency. Dependable leader skilled in vendor negotiation and decision-making, committed to achieving business objectives and fostering team success.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Steel City Vapor LLC
Pueblo West, CO
05.2013 - Current
- Coordinated daily operations to support efficient store functionality and enhance customer satisfaction.
- Assisted in crafting marketing strategies aimed at boosting brand visibility and increasing sales.
- Monitored inventory management processes to maintain optimal stock levels and ensure product availability.
- Guided and supported staff on customer service practices and operational protocols.
- Established quality control measures to improve product consistency and adhere to safety regulations.
- Cultivated relationships with suppliers to negotiate beneficial terms and enhance supply chain efficiency.
- Oversaw daily business operations to maintain operational flow.
- Delivered exceptional customer service by promptly addressing issues to foster customer satisfaction and loyalty.
- Streamlined daily operations for enhanced efficiency and cost reduction.
- Engaged professionally with customers regarding complaints to gather all necessary details for informed decision-making and issue resolution.
- Maintained compliance with relevant regulations by organizing accurate documentation and licensing requirements.
- Ensured building areas and equipment were functional and organized to optimize business performance.
- Reviewed income and expenses and modified plans to elevate profit levels.
Seasonal Shift Leader
Justice Tween Brands
Pueblo, CO
11.2015 - 02.2016
- Coordinated daily operations to support efficient store functionality and enhance customer satisfaction.
- Assisted in crafting marketing strategies aimed at boosting brand visibility and increasing sales.
- Monitored inventory management processes to maintain optimal stock levels and ensure product availability.
- Guided and supported staff on customer service practices and operational protocols.
- Established quality control measures to improve product consistency and adhere to safety regulations.
- Cultivated relationships with suppliers to negotiate beneficial terms and enhance supply chain efficiency.
- Oversaw daily business operations to maintain operational flow.
- Delivered exceptional customer service by promptly addressing issues to foster customer satisfaction and loyalty.
- Streamlined daily operations for enhanced efficiency and cost reduction.
- Engaged professionally with customers regarding complaints to gather all necessary details for informed decision-making and issue resolution.
- Maintained compliance with relevant regulations by organizing accurate documentation and licensing requirements.
- Ensured building areas and equipment were functional and organized to optimize business performance.
- Reviewed income and expenses and modified plans to elevate profit levels.
Assistant Manager
King Soopers
Pueblo, CO
03.2007 - 05.2013
- Assisted new team members in learning operational procedures and customer service standards.
- Helped execute daily inventory management processes to maintain product availability and reduce stock discrepancies.
- Supported management in implementing promotional strategies that improved customer engagement and sales.
- Aided in monitoring store performance metrics to identify improvement areas and report findings to senior management.
- Contributed to developing staff schedules to optimize labor costs while ensuring service during peak hours.
- Facilitated weekly team meetings to share updates on goals and encourage teamwork.
- Oversaw daily operations to meet quality and service expectations.
- Helped maintain a clean, safe, and organized store environment to improve the customer experience.
- Assisted with monitoring cash intake and deposit records to increase accuracy and decrease discrepancies.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Provided hands-on assistance to customers by assessing needs and staying informed on consumer preferences.
Education
GED -
Centennial High School
Pueblo, COFood Management And Computer Skills -
Training Through King Soopers
Colorado Springs, COSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Staffing
- Operations oversight
- Inventory management
- Payroll processing
- Human resources
- Vendor negotiation
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
- Document management
- Attention to detail
- Verbal and written communication
- Basic maintenance
- Computer and computer programs such as Microsoft
Timeline
Seasonal Shift Leader
Justice Tween Brands
11.2015 - 02.2016
Owner/Operator
Steel City Vapor LLC
05.2013 - Current
Assistant Manager
King Soopers
03.2007 - 05.2013
GED -
Centennial High School
Food Management And Computer Skills -
Training Through King Soopers