Katie Thorne
Aurora
Summary
Accomplished Bakery Manager and Front End Supervisor with a proven track record at King Soopers, specializing in enhancing customer satisfaction and streamlining operations. Expert in food safety and inventory management, leading to significant cost savings. Skilled in customer service and time management, ensuring high team performance and operational efficiency.
Overview
17
17
years of professional experience
Work History
Head Cashier
Sprouts Farmers Market Inc, Grocery
Fort Collins, CO
02.2021 - 11.2023
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Front End Supervisor
King Soopers
Fort Collins, CO
10.2019 - 09.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Bakery Manager
King Soopers
Fort Collins, CO
10.2006 - 06.2020
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Education
High School Deploma -
Fort Collins High School
Fort Collins05.2005
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
Timeline
Head Cashier
Sprouts Farmers Market Inc, Grocery
02.2021 - 11.2023
Front End Supervisor
King Soopers
10.2019 - 09.2020
Bakery Manager
King Soopers
10.2006 - 06.2020
High School Deploma -
Fort Collins High School