Katie Sprague
Colorado Springs
Summary
Experienced office administration assistant with a proven track record of effectively managing administrative tasks and supporting the smooth operation of office environments. Proficient in coordinating schedules, organizing meetings, and maintaining accurate records. Skilled in utilizing various software applications and systems to streamline processes and enhance productivity. Detail-oriented professional with excellent communication and problem-solving abilities, dedicated to providing exceptional support to ensure efficient workflow and contribute to the overall success of the organization.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lucky Line
04.2024 - 09.2024
- Communicated with vendors regarding product availability and delivery timelines.
- Created spreadsheets to track data entries.
- Compiled daily revenue reports based on gathered information.
- Identified discrepancies between source documents and entered data.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Processed customer orders accurately and in a timely manner.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Inside Sales Coordinator
Solatube Home Daylight
03.2021 - 01.2024
- Appointment Scheduler.
- Product Presentations.
- Managed Service Requests.
- Dispatched Sales Representatives and Installers to clients' homes across San Diego County.
- Worked collaboratively with other team members to meet departmental goals.
- Prospected potential customers by cold-calling businesses and individuals to introduce products and services.
- Followed up on leads generated from marketing campaigns, or other sources, in order to increase sales opportunities for the company.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
Education
High School Diploma -
West Hills High School
Santee, CA06.2015
Skills
- Product Demonstration
- Data Entry
- Inbound and Outbound Call Management
- Account Management
- Order Processing
- Administrative Assistant
- Appointment Scheduling
- Documentation And Reporting
- Excel spreadsheets
- SAP Software
- CRM Software
- Troubleshooting
- Estimate Preparation
- Project Planning
- Customer service
- Active listening
- Critical thinking
- Data entry
Education and Training
other
Timeline
Customer Service Representative
Lucky Line
04.2024 - 09.2024
Inside Sales Coordinator
Solatube Home Daylight
03.2021 - 01.2024
High School Diploma -
West Hills High School
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