KATIE MORRIS
Georgetown
Summary
Growth-minded leader with diverse skills and a passion for travel & hospitality.
Diligent growth-minded leader with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
19
19
years of professional experience
Work History
Lodging Account Manager
Vail Resorts Management Company
10.2024 - 06.2025
- Liaison between third-party lodging and activities to partners and the RRV SLT and sales teams across three regions. Developed and maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed and maintained a high client retention rate through honest, quick and effective communication, proactive problem solving and delivering exceptional service.
- Not only achieved but exceeded long-term growth strategy of unlocking ancillary revenue by increasing third-party bookings by 12.4%. Our goal was to encourage supplier participation in our sales initiatives and to offer appealing promotions, including last-minute booking discounts and return guest incentives.
- Provided monthly lodging pacing reports to both suppliers and RRV SLT to monitor sales and create revenue-generating strategies in support of our long-term growth goal of increasing 3rd party lodging sales.
Destination Planner & Concierge
Inspirato
01.2021 - 05.2023
- Provide high quality customized service to members to assure they have the best and most memorable stay as possible.
- Design & Create customize itineraries tailored to each member
- Created digital trail maps for winter skiing and hiking utilizing google earth
- Plan and arrange activities and reservations.
- Cultivating and sustaining excellent relationships with member’s, vendors and teammates…
- Carefully assessing the member’s travel needs, and ensuring suitable travel arrangements are made.
- Administration: Folio, Inventory, and Salesforce management.
- Contact: Ashley Rasnick | arasnick@inspirato.com | 970-579-0678
Activities Manager
Sonnenalp Hotel
06.2018 - 01.2021
- Provided safe and memorable experiences for guests & groups
- Program Development & Scheduling
- Maintaining USFS Permits & Regulations
- Budget Management & Billing
- Hiring & Training Field Guides
- Assessing Vendor Experience & Capabilities
- Cultivating and sustaining excellent relationships with clients, vendors and other hotel departments
- Customizing itineraries based on the unique needs, preferences and abilities of each client
- Created & Designed in-house events and activities
- Activities Department Marketing
- Inventory and Database Management
- Health, Wellness & Environmental Education
- Contact: Andrew Mumaugh | amumaugh@sonnenalp.com 970-476-5656
Part Time Location Assistant and Office manager
Professional Photographer
01.2015 - 02.2018
- Image Processing & Digital Asset Management
- Office Management & Organization
- Correspondence & Scheduling
- Travel Arrangements & Logistics
- Location Research
- Graphic Design & Marketing
- Equipment Setup, Calibration & Maintenance
- Lighting & Styling for High Production Photoshoots
- Contact: Todd Pierce | todd@toddwinslowpierce.com 970-477-0077
Office Manager
Ascent Physical Therapy
04.2015 - 01.2018
- Managed day to day operations. Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Billing and Marketing Outreach
Practice Manager
Ascent Physical Therapy
01.2006 - 01.2009
- Management of Daily Operations
- Scheduling Management for Patients and Multiple Therapists
- Patient Registration, Insurance Verification, Pre - Authorizations
- Marketing & Outreach
- Billing & Collections
- Contact: Keith McCarroll | kmmcarroll@glenwoodmedical.com (970) 376-8025
Education
Real Estate Essentials
Colorado Mountain College
Edwards, CO01.2009
Health Sciences
Stony Brook University
Stony Brook, NY01.2006
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Mount Ida College
Newton, MA01.2004
High School - undefined
Johnstown High School
Johnstown, NY01.2003
Skills
- Excellent Communication skills in English - both verbal and written
- Impeccable customer service skills, detailed-oriented and self starter
- Dedicated and reliable work ethic
- Motivated, creative, and resourceful
- Knowledge of Microsoft Office, Salesforce, Travelfly, HOTSOS, HMS, Quick Practice, Alice, ACT, Inntopia, Peoplesoft, Tableau, Concur, Photoshop, Indesign and Lightroom
- Layout Programs on PC and Mac
- Account management
- Teamwork and collaboration
- Customer satisfaction
- Strategic planning
- Goal oriented and a Growth minded leader
References
Esmarie, Faessler, Marketing Director, cfaessler@sonnenalp.com, (970), Sonnenalp Hotel
Training
- Leadership Essentials Course
- Wilderness First Responder Certification
- CPT & First Aid Certification
- Measurable Solutions Course
- IV Certification
- Phlebotomy Certification
Timeline
Lodging Account Manager
Vail Resorts Management Company
10.2024 - 06.2025
Destination Planner & Concierge
Inspirato
01.2021 - 05.2023
Activities Manager
Sonnenalp Hotel
06.2018 - 01.2021
Office Manager
Ascent Physical Therapy
04.2015 - 01.2018
Part Time Location Assistant and Office manager
Professional Photographer
01.2015 - 02.2018
Practice Manager
Ascent Physical Therapy
01.2006 - 01.2009
Health Sciences
Stony Brook University
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Mount Ida College
High School - undefined
Johnstown High School
Real Estate Essentials
Colorado Mountain College
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