Brandon Duff
Palisade,CO
Summary
Driven and dependable, leveraged expertise in technology and risk management to enhance the customer experience and reduce repeat trouble tickets at Lumen Technologies. Demonstrated strong verbal communication and diagnostic skills, significantly improving customer satisfaction and operational workflows. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
9
9
years of professional experience
Work History
National Ethernet Technician
Lumen
09.2022 - Current
- Reduced downtime for customers through proactive identification and resolution of technical issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
Quality Assurance Technician
Rocksol Consulting Group
01.2021 - Current
- Generated detailed reports outlining results and recommendations.
- Facilitated with the City of Grand Junction and Mesa County with the quality of the product that the contractor was providing them.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Communicated with the Project Engineer and Inspector to streamline testing and got the results to the proper authorities promptly.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Kept inspection journals and daily summary logs as required.
Quality Control Technician
Elam Construction Incorporated
08.2019 - 01.2021
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Proficient in C33 aggregate testing
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Ran a CDOT HMA job out of a mobile lab in Craig, CO for a season and a half.
- Performed thorough inspections of incoming materials and outgoing products.
- Performed routine maintenance and calibration on testing equipment.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Customer Sales Representative
Colonial Life & Accident Insurance Company
10.2018 - 08.2019
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Contacted potential customers to capitalize on sales opportunities.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained customer accounts and relationships.
- Emphasized product specifications to meet customer needs.
Comcast Cable Contractor
Tak Communications
01.2015 - 01.2017
- Install Comcast Cable products including video, internet, phone and Xfinity home (wireless home security).
- Delivered comprehensive training sessions to new hires, promoting consistent quality standards across the team.
- Enhanced network performance by efficiently diagnosing and resolving cable issues.
- Ensured customer satisfaction by providing prompt and professional installation services.
- Achieved a high level of customer satisfaction through personalized consultations on system requirements and design preferences.
- Maintained cable lines and replaced old hardware
- Install new cable outlets, including aerial and underground drops.
Education
Some College (No Degree) -
Colorado Mesa University
Grand Junction, COHigh School Diploma -
Grand Junction High School
Grand Junction, CO05.2008
Skills
- Fast learner
- Great with technology
- Hard working
- Dependable
- Friendly
- Self-motivated
- Risk management processes and analysis
- Strong verbal communication
Timeline
National Ethernet Technician
Lumen
09.2022 - Current
Quality Assurance Technician
Rocksol Consulting Group
01.2021 - Current
Quality Control Technician
Elam Construction Incorporated
08.2019 - 01.2021
Customer Sales Representative
Colonial Life & Accident Insurance Company
10.2018 - 08.2019
Comcast Cable Contractor
Tak Communications
01.2015 - 01.2017
Some College (No Degree) -
Colorado Mesa University
High School Diploma -
Grand Junction High School
Similar Profiles
Jeffrey GrassiJeffrey Grassi
Sr Manager Network Implementation at LumenSr Manager Network Implementation at Lumen
Bradley KirchmaierBradley Kirchmaier
IT Network Engineer at LumenIT Network Engineer at Lumen
SkyDaniel GabriellaSkyDaniel Gabriella
Central Office Installation Tech. at LumenCentral Office Installation Tech. at Lumen