Katie Gold
DENVER
Summary
Team-oriented professional with over 18 years of experience in customer service, data integration, and problem-solving. With a passion to grow both personally and professionally, I am aiming to leverage my transferable skills to successfully fill a role at Fidelity.
Overview
15
15
years of professional experience
Work History
Business Owner and Personal Assistant
Gold Standard Shop
07.2022 - Current
- Developed sustainable business practices and maintained strong client relationships
- Optimized operational efficiency to drive increased customer base
- Maintained strong client relationships and 5 star rating for 3 years
Bar Lead/Manager
Spuntino
10.2019 - 07.2022
- Lead bar operations while integrating team work
- Maintained high level of customer service standards
- Developed innovative cocktail menus to drive positive sales increase
Bartender
Crafted Concepts/ Bonanno Concepts
05.2010 - 10.2019
- Managed high-volume bar operations
- Balanced multiple priorities while upholding strict quality standards and protocols
- Resolved customer concerns promptly while exceeding customer expectations
Education
Professional Certification -
Google IT Support And Foundations of User Experience (UX) Design
01-2022
Advanced Business Masters Summer Program -
Aspen University
07-2010
Bachelors - English
University of Colorado Denver
01.2008
Skills
- Expert in customer engagement and building trust with clients
- Strong communication skills, adaptive and able to problem-solve quickly in stressful situations
- Ability to work successfully in a team setting
- Attention to detail
- Able to navigate multiple systems and platforms
References
References available upon request
Awards
James Beard Foundation, Semifinalist, Outstanding Hospitality
Timeline
Business Owner and Personal Assistant
Gold Standard Shop
07.2022 - Current
Bar Lead/Manager
Spuntino
10.2019 - 07.2022
Bartender
Crafted Concepts/ Bonanno Concepts
05.2010 - 10.2019
Professional Certification -
Google IT Support And Foundations of User Experience (UX) Design
Advanced Business Masters Summer Program -
Aspen University
Bachelors - English
University of Colorado Denver
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