Kathy Hamling

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected copays and insurance payments.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Organized and maintained files and records to ensure up-to-date documentation.

• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
• Oversaw cashier operations, bookkeeping, and security.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Maintained strong customer relations and effective customer service standards.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
• Coached employees through day-to-day work and complex problems.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected copays and Insurance payments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Greeted visitors warmly, creating positive first impression of organization.
• Streamlined check-in processes, reducing wait times for guests.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Answered phones, scheduled appointments, drew up proposals for new jobs, collected money, ran errands for the owners, processed payroll for 8-10 employees bi-weekly.

I took care of 8 children at all times in my home and kept a safe and loving environment for all to grow up in. I ran a pre-school program and taught them all the basics from reading, writing, coloring, fine motor skills, swimming, exercising, etc. I had my CPR certification for over 20 years, my Universal Precautions, and my 1st Aid certification. I did all my own bookkeeping, paperwork, taxes, collections, etc. We went on field trips and learned together!