Kathryn Benoit

BUSINESS OPERATIONS

• Generated revenues yearly and effectively capitalized on industry growth resulting in successfully building a million-dollar company
• Achieved recognition in industry publications for outstanding design work and exceptional customer service, elevating firm's market position and attracting new clients.
• Developed and maintained strong relationships with clients, providing design solutions that met needs and budgets without compromising quality or design intent, resulting in repeat business and referrals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established foundational processes for business operations.
• Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Identified and qualified customer needs and closed profitable projects with high success rate

DESIGN

• Collaborated with clients to understand their design preferences and requirements effectively, and managed their budgets and timelines effectively to deliver projects on schedule and within budget constraints.
• Participated in site visits to assess space conditions, gather project insights, and to ensure design implementations were executed according to plan, maintaining high standards of quality.
• Designed floor plans, elevations, and 3D perspective views through 20/20, as well as created mood boards and material boards for review and presentation.
• Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
• Collaborated with architects and contractors to ensure seamless integration of design elements through detailed Scope of Work and floorplans.
• Increased property value through transforming outdated living spaces into modern environments that reflect current trends while adhering to clients’ preferences.
• Negotiated with suppliers to secure high-quality materials at cost-effective prices, benefiting overall project budgets.
• Resolved unforeseen issues and design challenges through interfacing effectively with contractors and clients ensuring projects stayed on track without compromising quality.

• Developed and maintained strong client relationships to enhance customer satisfaction.
• Collaborated with cross-functional teams to ensure seamless service delivery and issue resolution.
• Provided ongoing support to clients, addressing inquiries and ensuring timely responses to concerns.
• Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Facilitated new client onboarding process and investment account setup.
• Assisted brokers and advisors with servicing clients by preparing financial plans, conducting investment research and completing trades and transactions.
• Handled sensitive information with discretion, adhering to strict confidentiality guidelines and policies established within the organization.
• Supported wealth management advisors in managing client portfolios by conducting research and analysis.