Katherine A. Ward

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

• Earned "The Perfect Ten Award" for ten consecutive years in a row. This was the award that always met the most to me because it was voted on by the clients and customers I worked with every single day.
• I was also awarded a myriad of highly prestigious accolades highlighting my ability to successfully and efficiently resolve complex technical support issues and did so with great pleasure and enthusiasm.

• This was a an award that was given to one employee each year who demonstrated superior excellence and dedication amongst a vast range of measurable statistics as well as voting from superiors, colleagues, and clients. This would then be given to the Employee of The Year at the Black-Tie Affair, attended by all, best known as The Kick-Off Ball. It was kept a complete secret from all until the night of the event at which point I was humbled, honored, and truly flabbergasted to find out I had one that year! Amongst a truly overwhelming ceremony, I was awarded a number of the company's highest honors, a cash prize, and an all inclusive vacation for myself, my husband, and two of my closest friends and colleagues for a two week trip to Key West, Florida where we were wined and dined, put up in the nicest accomodations, and even had the honor of being able to participate in a fully chartered fishing boat with a captain and of course an award winning marlin that we later ate for dinner.

• With over four years of customer service driven experience in retail ; my goal is to transition my current position at Old Navy and combine it with my previous tech support experience at Infor as well as my other tech employers to attain a REMOTE, customer focused position, taking in-coming customer calls in sales and/or conflict resolution.