Katherine Rice
Montrose
Summary
Experienced with retail management, emphasizing team leadership, and operational efficiency. Utilizes effective strategies to enhance customer satisfaction and drive store profitability. Track record of implementing training programs and fostering positive work environment. Documented strengths in building and maintaining relationships, as well as inventory control and maximum profitability.
Overview
27
27
years of professional experience
1
1
Certification
Work History
General Store Manager
Stinkers, Inc.
05.2019 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Recruited trained, and supervised staff members, as well as new general managers, ensuring consistently high performance standards were met.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store''s reputation and forge strong connections with customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
General Store Manager
Wendys of Colorado Springs
09.2015 - 05.2019
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Owner
Katie Rice Photography
03.2000 - 04.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Store Manager
Bradley Petroleum
12.2011 - 09.2015
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Developed targeted marketing campaigns to drive foot traffic and increase sales during key promotional periods.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
General Store Manager
Pepper's Fountain and Grill
06.1998 - 06.2004
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
No Degree - Marketing
Southern New Hampshire University
Hooksett, NHSkills
- Team leadership
- Store operations
- Customer relations
- Training and mentoring
- Leadership development
- Inventory control and oversight
- Performance analysis
- Profit maximization
- Budgeting and cost control
- Multitasking and organization
- Friendly and positive
- Verbal and written communication
Accomplishments
- Managed a store that exceeded company expectations in every category during the fiscal year of 2021.
- Exceeded monthly store sales goals 24 months in a row in one location, and 28 months in another.
- Currently is the top store for inventory control.
- Has the lowest waste and loss in the district.
Certification
- Certified ServSafe until 2030.
Manager of the Year 2021
Highest profitability, most sales growth, best employee retention and amazing community outreach programs.
Timeline
General Store Manager
Stinkers, Inc.
05.2019 - Current
General Store Manager
Wendys of Colorado Springs
09.2015 - 05.2019
General Store Manager
Bradley Petroleum
12.2011 - 09.2015
Owner
Katie Rice Photography
03.2000 - 04.2016
General Store Manager
Pepper's Fountain and Grill
06.1998 - 06.2004
No Degree - Marketing
Southern New Hampshire University
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