Katherine Lamb
Greeley
Summary
Proactive Customer Service and Sales Specialist with expertise in managing high call volumes and delivering exceptional client service. Successfully built strong client relationships and boosted sales through targeted strategies and in-depth product knowledge. Skilled in CRM, performance tracking, scheduling, and handling complex customer inquiries. Hardworking and reliable, focused on going above and beyond to support the team and serve customers. Motivated to continue to learn and grow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR & Sales
Farmers Insurance Company
01.2022 - Current
- Built strong relationships with clients, leading to repeat business and referrals
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure
- Educated customers on product features, benefits, pricing options, promotions, financing structures available during purchase decision-making process
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions
- Boosted sales revenue by developing and implementing targeted sales strategies
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Service Coordinator
Co's BMW Center
04.2017 - 01.2022
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered
- Managed a high volume of client requests, ensuring timely and effective service delivery
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians
- Resolved customer complaints and issues to drive satisfaction and loyalty
- Assigned available technicians the appropriate jobs based on their experience level.
CSR /Pizza Delivery Driver
Pizza Hut
09.2015 - 04.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
- Answered customer telephone calls promptly to avoid on-hold wait times
- Verified orders prior to completing deliveries to avoid customer complaints
- Improved customer satisfaction by consistently delivering orders on time and with accuracy
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Education
High School Diploma -
Harold Ferguson High School
Loveland, CO01.2017
Skills
- Cross-Selling and Upselling
- Data entry proficiency
- Performance Tracking
- Customer Relationship Management (CRM)
- Scheduling
- Money handling abilities
- Follow-up skills
- Coordination
- Emotional Intelligence: Understanding and managing your emotions and those of your teammates, even in a remote setting
- Initiative: Proactively identifying areas for improvement and taking action
Certification
Insurance License : Property & Casualty
Timeline
CSR & Sales
Farmers Insurance Company
01.2022 - Current
Service Coordinator
Co's BMW Center
04.2017 - 01.2022
CSR /Pizza Delivery Driver
Pizza Hut
09.2015 - 04.2017
High School Diploma -
Harold Ferguson High School
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