Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Timeline
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Katherine Lagunova

Katherine Lagunova

Castle Rock

Summary

Professional with significant experience in logistics and coordination, ready to excel in dispatch role. Proven ability to effectively manage schedules, optimize routes, and ensure timely deliveries. Strong focus on team collaboration and adaptability, ensuring reliable support and alignment with evolving needs. Skilled in communication, problem-solving, and using dispatch software to achieve operational efficiency.

Overview

8
8
years of professional experience

Work History

Ukrainian Interpreter

Language Line Solutions
02.2025 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

Team Leader, Logistics

RPP Express
03.2022 - 08.2023
  • Improved supply chain efficiency by implementing cost-effective transportation and delivery strategies.
  • Enhanced customer satisfaction with timely order processing, shipment tracking, and communication updates.
  • Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.
  • Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
  • Developed comprehensive training programs for new team members to ensure consistent work quality and adherence to policies.

Trucking Dispatcher

Precise Transportation
11.2021 - 03.2022
  • Maintained detailed records of all dispatched orders, ensuring accuracy in invoicing and regulatory compliance.
  • Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
  • Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.

Customer Service

Yves Rocher
09.2017 - 07.2018
  • Answering Customer Calls
  • Resolving Inquiries
  • Processing Orders
  • Providing Product Recommendations
  • Contributing to Sales Growth
  • Promoting and Upselling Products
  • Meeting Sales Targets
  • Providing Excellent Customer Service

Education

Bachelor of Education - English Teaching

Bohdan Khmelnytsky National University of Cherkasy
Cherkasy, Ukraine
06.2024

Skills

  • Logistics planning
  • Strong communication skills
  • Transportation regulations
  • Advanced problem solving
  • Analytical thinking
  • Customer service
  • Data entry
  • Freight negotiation
  • Route optimization
  • Cost reduction strategies
  • Teamwork

LANGUAGES

English
Native or Bilingual
Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Interests

  • Gym Workouts
  • Adventure Travel
  • Hiking
  • Food Tourism
  • Music

Timeline

Ukrainian Interpreter

Language Line Solutions
02.2025 - Current

Team Leader, Logistics

RPP Express
03.2022 - 08.2023

Trucking Dispatcher

Precise Transportation
11.2021 - 03.2022

Customer Service

Yves Rocher
09.2017 - 07.2018

Bachelor of Education - English Teaching

Bohdan Khmelnytsky National University of Cherkasy

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Katherine Lagunova