Katherine Johnson
Lakewood
Summary
Hospitality professional prepared with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar/working area. Reliable team player, adaptable to changing needs and showcasing skills in customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender/Server
Sassafras American Eatery
01.2023 - Current
- Serve high customer volumes during special events and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Server
Las Fuentes
10.2014 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Javier’s Diner
03.2010 - 04.2016
- Maintaining customer satisfaction
- Serving/taking food and drink orders
- Handling payment via cash check & credit
- Responsible for maintaining cleanliness throughout the restaurant
- Inventory & stocking items
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Xtreme Action Sports Bar
06.2014 - 07.2014
- Bar Shut Down
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Liquid Lounge
11.2013 - 04.2014
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Bartender
Blake St. Tavern
01.2010 - 12.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Representative
Vector Marketing
11.2009 - 04.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Server
Nuchiks
05.2004 - 06.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
CNA
Emily Griffith College of Opportunities
Denver, CONursing
Red Rocks Community College
Lakewood, COWheat Ridge High School
2009
Skills
- Detail oriented with strong working skills
- Ability to learn concepts quickly
- Natural Leadership
- People oriented, strong customer service skills
- Ability to handle any situation in a professional and respectful manner
- High-Volume Dining, cleaning and upkeep
- Special Requests and Substitutions
- Transactions and Cash Handling
- Order Accuracy and Delivery
Certification
Phlebotomist
- Phlebotomy Learning Center of Denver
Personal Trainer, Nutrition and Bodybuilding Specialist
- ISSA: International Sports Sciences Association
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bartender/Server
Sassafras American Eatery
01.2023 - Current
Server
Las Fuentes
10.2014 - 10.2023
Bartender
Xtreme Action Sports Bar
06.2014 - 07.2014
Bartender
Liquid Lounge
11.2013 - 04.2014
Server
Javier’s Diner
03.2010 - 04.2016
Server/Bartender
Blake St. Tavern
01.2010 - 12.2010
Sales Representative
Vector Marketing
11.2009 - 04.2010
Server
Nuchiks
05.2004 - 06.2009
Nursing
Red Rocks Community College
Wheat Ridge High School
CNA
Emily Griffith College of Opportunities
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