Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Hoenshell

Parker

Summary

Accomplished professional with a proven record of delivering results in managing projects and technical documentation. Skilled in producing high-quality work under tight deadlines and collaborating effectively with cross-functional teams to ensure accuracy and clarity. Demonstrates adaptability to shifting priorities and a strong commitment to learning new software and business skills. Thrives in fast-paced environments, with a passion for problem-solving and researching solutions to better meet customer needs.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Systems Engineer II (Project Manager)

Charter Communications
12.2024 - Current
  • Managed multiple end-to-end projects, connecting teams and driving completion within scope and deadlines. Initiated and organized project workflow, coordinating with stakeholders through weekly status meetings.
  • Managed onboarding process of new hires to the team.
  • Led cross-functional teams to design and implement scalable systems solutions.
  • Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
  • Ensured engineering team accountability to maintain project timelines and deliverables.
  • Reviewed legacy documentation and deliverables to initiate new project setup.
  • Assisted in the organization’s IT Security initiative by mitigating vulnerabilities identified.
  • Coordinated with software engineers to clarify requirements and deliver on project goals.
  • Facilitated cross-team collaboration to ensure timely resolution of software outages.

Technical Writer at Charter Communications; Contract

Beacon Hill
07.2023 - 11.2024
  • Led all documentation initiatives within the Engineering department.
  • Revamped Engineering team websites in Atlassian Confluence, working with subject matter experts (SMEs) to integrate contact details, team goals, calendars, and ongoing project information.
  • Collaborated with the Network Security team SMEs to develop and implement an IP quarantine procedure.
  • Created and maintained document repository in SharePoint and Atlassian Confluence.
  • Organized and conducted bi-weekly Security Compliance status review meetings, including participation from stakeholders and customers.
  • Worked closely with Security Risk Management expert to develop and release comprehensive Lab Security Risk Management Process documentation, featuring detailed Visio visuals.
  • Developed and presented process flow diagrams using Visio to facilitate decision-making and process optimization.
  • Developed project status plans for stakeholders to present to leadership.
  • Developed and authored comprehensive policy documentation.
  • Evaluated user documentation for usability and accuracy
  • Developed instructional materials for external and internal stakeholders to support comprehension of lab team workflows and procedures.
  • Developed and implemented an onboarding website to enhance the new hire experience.
  • Coordinated working sessions with the Lab Network team SMEs to identify process and user requirements, and conducted high-level gap analysis on existing SOP documents.
  • Teamed up with project members to capture and implement feedback in SOP documents, and provided stakeholders with updates on all comments.
  • Delivered regular summary updates to task leads on project progress, key milestones, and stakeholder commitments.

IT Technical Writer at Charles Schwab; Contract

Apex Systems
02.2023 - 05.2023
  • Identified process improvement opportunities and assisted users in transition to using new scaled Agile software environment.
  • Formulated and communicated 30-, 60-, and 90-day project plans, along with program briefs and status reports.
  • Produced, refined, and revised technical documentation for leadership presentations.
  • Improved efficiency of software testing 50% by developing, testing, and implementing user templates for Test Approach, Root Cause Analysis, and Test Guidelines.
  • Maintained uniformity in documentation by applying templates and style guides.
  • Evaluated multiple teams’ current processes to create a department wide standard for software testing.
  • Formulated functional requirements and prepared process flow diagrams.
  • Engaged with stakeholders to confirm that user documentation met their requirements and expectations.

Technical Writer III at Google, Inc.; Contract

Akorbi
09.2022 - 01.2023
  • Coordinated with Project and Technical Managers for online help documentation and requirements.
  • Conducted reviews and surveys with customers to understand how documentation and the information architecture can be improved.
  • Created new online help articles for external users to create content on Google platform.
  • Migrated documentation to a new help desk platform.
  • Managed with translation and localization teams of technical documents for international markets.
  • Managed documentation lifecycle creation, editing, versioning, and storing in Google Docs.
  • Managed Excel spreadsheet tracking documentation, new and existing articles.
  • Researched, wrote, edited, compiled, revised, and reviewed end-user documentation.
  • Conducted peer reviews with team members before content publishing.

Technical Writer

Ophir Corporation
03.2022 - 09.2022
  • Worked with Engineering Director to create and implement value stream mapping for the Engineering Department.
  • Worked with System Engineers, Program Managers, and Software Engineers to translate technical information into clear, concise proposal content.
  • Collaborated with Quality Assurance team to analyze processes to streamline policies and procedures and ensure compliance as well as identify areas for improvement.
  • Reviewed and refined all technical content for accuracy and consistency.
  • Obtained AS9100 Lead Auditor Certification.
  • Documented clear and concise policies and procedures.
  • Researched and acquired relevant industry statistics and data to ensure that content is up to date.
  • Standardized company documentation to meet AS9100 guidelines.
  • Assisted Test Engineers in proofreading and editing functions test reports before submission.
  • Maintained a comprehensive document management system, including the creation of document templates, document tracking, version control, and document archiving in Windchill.

Technical Writer at Ophir Corporation; Contract

Actalent
04.2021 - 10.2021
  • Developed and implemented user templates for future use.
  • Proofread and edited technical documentation for clarity and usability.
  • Created project progress reports using Microsoft Excel.
  • Worked with Program Managers to develop a schedule of documentation needs and upcoming releases.
  • Maintained a comprehensive document management system, including the creation of document templates, document tracking, version control, and document archiving.
  • Documented clear and concise company standard operating policies and procedures.
  • Ensured accuracy, grammar, spelling, and formatting of Supplier Document Requirement List (SDRL) documentation submissions.

IT Technical Writer at City of Aurora; Contract

The Ash Group
03.2020 - 03.2021
  • Created technical documentation related to Payment Card Industry (PCI) Compliance.
  • Collaborated with Information Technology (IT) staff to generate required Standard Operating Procedures (SOPs) and process flow diagrams.
  • Documented the Governance, Risk, and Compliance (GRC) process with the use of visual aids.
  • Assisted in the review of vendor IT security programs and controls.
  • Supported IT security inquiries from customers in ServiceNow.
  • Documented, maintained, and analyzed compliance within IT controls, standard procedures, and policies.
  • Collaborated with QSA (Qualified Security Assessors) vendor and IT department’s Subject Matter Experts (SME’s) including Human Resources, Client Services, Systems, Network, and Business System Analysts to establish initial project plan and assisted implementation throughout project duration.
  • Documented standard operating procedures (SOPs) for badging functions and systems within organization.
  • Assisted in investigation, resolution, or escalation of customer service tickets in ServiceNow.
  • Documented policies and procedures to establish physical security.

IT Technical Writer/Project Manager at Charter Communications; Contract

One Desk Technologies, LLC.
02.2019 - 03.2020
  • Worked cross functionally with end users and internal teams to collaboratively analyze, design, develop, and deliver training initiatives to develop applicable learning modalities to meet target audience needs.
  • Reviewed and edited graphics, flow charts, and diagrams for inclusion in documentation.
  • Formulated and communicated 30-, 60-, and 90-day project plans, along with program briefs and status reports.
  • Authored and introduced a departmental playbook to boost company visibility and streamline operations.
  • Developed the new Mission Control to Clarity UI submission process and trained all required stakeholders.
  • Developed and delivered the Unified Portfolio Management (UPM) reporting suite to Senior Leadership.
  • Provided input and ideas for the continuous improvement of the reporting process and developed and implemented reporting efficiencies.
  • Conducted training and identification of KPI’s or metrics that ensured financial and business goals were met.
  • Managed department training and conduct training classes for new and existing employees.
  • Redesigned department website in Confluence to ensure usability and support functionality of all users.

Technical Writer at Hunter Douglas; Contract

EASi, LLC/Aerotek
04.2017 - 02.2019
  • Produced manufacturing standard work instructions for internal users by videoing, photographing, and publishing on an internal online system using the knowledge of the HTML language with CSS.
  • Responsible for quality and peer reviews for other members on the team or subject-matter experts.
  • Trained new team members on Adobe software (FrameMaker, Photoshop, Illustrator, InDesign, and Adobe Premier Pro), file management, and creating work instructions.
  • Evaluated products to identify user information requirements.
  • Revamped and streamlined documentation for enhanced user-friendliness.
  • Managed multiple projects with changing priorities in a fast-paced environment.
  • Evaluated engineering drawings, specifications, mockups, and product samples to develop training documents.
  • Shadowed subject matter experts on the manufacturing floor to gain a comprehensive understanding needed for documenting various materials, including work instructions, quality plans, procedures, specifications, standards, and operational guides, and best practices.
  • Participated in production meetings with Technical Communications Manager, Fabrication and Manufacturing Project Coordinators to discuss project scope, level of effort, and progression throughout, capturing and documenting process.

Education

Bachelor of Science - Technical Communication

Metropolitan State University of Denver
Denver, CO
12-2016

Skills

  • Clear technical documentation
  • Project execution
  • Project management lifecycle
  • Version tracking expertise
  • Operational assessment
  • Proficient in SDLC processes
  • Employee training
  • Standard operating procedures development
  • Data interpretation
  • Logical evaluation
  • Prioritization and scheduling
  • Agile software development
  • Quality improvement experience

Certification

Project +, CompTIA, 2025, COMP001022770625

Timeline

Systems Engineer II (Project Manager)

Charter Communications
12.2024 - Current

Technical Writer at Charter Communications; Contract

Beacon Hill
07.2023 - 11.2024

IT Technical Writer at Charles Schwab; Contract

Apex Systems
02.2023 - 05.2023

Technical Writer III at Google, Inc.; Contract

Akorbi
09.2022 - 01.2023

Technical Writer

Ophir Corporation
03.2022 - 09.2022

Technical Writer at Ophir Corporation; Contract

Actalent
04.2021 - 10.2021

IT Technical Writer at City of Aurora; Contract

The Ash Group
03.2020 - 03.2021

IT Technical Writer/Project Manager at Charter Communications; Contract

One Desk Technologies, LLC.
02.2019 - 03.2020

Technical Writer at Hunter Douglas; Contract

EASi, LLC/Aerotek
04.2017 - 02.2019

Bachelor of Science - Technical Communication

Metropolitan State University of Denver

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Katherine Hoenshell