Katherine Harnick
Vail
Summary
Hospitality Leader experienced in high-volume restaurant operations. Achieved team cohesion and enhanced guest satisfaction through effective leadership, training, and strategic event execution. Focused on fostering positive work environments that encourage staff development and drive repeat customer engagement.
Overview
9
9
years of professional experience
Work History
Restaurant Manager/Server
El Segundo Vail
Vail
04.2020 - Current
- Promoted through every front-of-house position role, including Host, Busser, Food-runner, expo, Bartender, Server, and Restaurant Manager.
- Trained, mentored, and onboarded new employees to uphold high hospitality and service standards.
- Assist ownership with interviewing and hiring, helping identify and develop talented hospitality professionals.
- Manage daily cash reconciliation, prepare bank deposits, and support labor management.
- Developed and executed restaurant promotions, holiday celebrations, DJ events, and seasonal marketing campaigns that enhanced guest engagement and community presence.
- Built lasting relationships with guests by resolving concerns and consistently delivering exceptional hospitality.
Restaurant Supervisor
Vail Recreation District
Vail
03.2021 - 07.2021
- Coordinated daily operations to consistently exceed guest expectations and uphold service quality.
- Oversaw front-of-house operations and led restaurant staff to ensure smooth service delivery.
- Developed and implemented training programs on service standards and operational procedures to enhance guest communication.
Assistant Call Center Manager | Ski Instructor
Vail Resorts
Vail
12.2017 - 04.2021
- Coordinated daily operations across multiple guest-service departments to enhance overall guest experience.
- Resolved guest concerns through exceptional customer service, fostering positive relationships and loyalty.
- Coordinated team activities to improve workflow efficiency. to streamline operations in fast-paced environments.
Education
Communications & Business
Colorado Mountain College
ColoradoSkills
- Guest engagement
- Service quality
- Customer relationship management
- Employee onboarding
- Staff management
- Operational efficiency
- Marketing strategies
Timeline
Restaurant Supervisor
Vail Recreation District
03.2021 - 07.2021
Restaurant Manager/Server
El Segundo Vail
04.2020 - Current
Assistant Call Center Manager | Ski Instructor
Vail Resorts
12.2017 - 04.2021
Communications & Business
Colorado Mountain College