Katherine Bunker
Colorado Springs
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Bar Manager
Mother muffs
Colorado Springs
04.2020 - Current
- Managed daily bar operations and staff scheduling for optimal service.
- Oversaw inventory management and ordering of supplies for efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
Bar Manager
Catering a Fresco
Madison
11.2018 - 01.2020
- Managed 12 catering bars and supervised staff members.
- Managed inventory levels to support operational needs, tip sharing balancing and daily scheduling of employees.
- Managed daily bar operations and ensured staff adherence to protocols.
- Trained and mentored bartenders on drink preparation and customer service skills.
- Oversaw inventory management, including ordering supplies and tracking usage.
Customer Service
W.W Grainger
Janesville
11.2014 - 10.2018
- Delivered customer support training for staff.
- Provided customer service at the technology help desk.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained records of customer service agreements and invoices.
Bartender
Time Out Pub & Eatery
Janesville
04.2012 - 03.2016
- Handled cash transactions accurately at the register.
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Provided excellent customer service in a fast-paced bar environment.
Membership Director - Customer relations
Premier Tennis & Fitness
Janesville
04.2014 - 07.2014
- Developed strong customer relations to enhance satisfaction and loyalty.
- Maintained membership database with CRM software, ensuring accuracy in record-keeping.
Club Manager
Planet Fitness
Janesville
03.2013 - 03.2014
- Managed billing inquiries and resolutions, Customer relations, Coordinated staff schedules for optimal coverage, Payroll.
Education
None - Generals
Madison Area Technical College
Madison, WISkills
- Bartender Experience
- POS system proficiency
- Revenue Management
- Client relations
- Call Center
- Scheduling
- Organizational skills
- Time management
- Operations
- Data entry
- Telecommunications
- POS system proficiency
Certification
CPR, AED & First Aid Certified
Food handler management certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Bar Manager
Mother muffs
04.2020 - Current
Bar Manager
Catering a Fresco
11.2018 - 01.2020
Customer Service
W.W Grainger
11.2014 - 10.2018
Membership Director - Customer relations
Premier Tennis & Fitness
04.2014 - 07.2014
Club Manager
Planet Fitness
03.2013 - 03.2014
Bartender
Time Out Pub & Eatery
04.2012 - 03.2016
None - Generals
Madison Area Technical College