Katelyn Fontenot
Penrose
Summary
Dynamic and mission-driven program leader with 10+ years of experience in youth development, social services, and site operations. Proven ability to manage multi-site programs, lead cross-functional teams, and develop trauma-informed, inclusive environments for underserved communities. Adept at strategic planning, staff supervision, community engagement, and compliance with state and federal guidelines. Recognized for driving program innovation, increasing student/family participation, and mentoring high-performing teams. Seeking a leadership opportunity where I can create lasting impact while contributing to organizational growth.
Overview
9
9
years of professional experience
Work History
Program Supervisor
Southern Peaks Reginal Treatment Center
08.2025 - Current
- Oversee daily operations of residential treatment programs, ensuring consistent delivery of trauma-informed care and therapeutic services.
- Supervise and mentor multidisciplinary staff including counselors, therapists, and support personnel, fostering professional growth and accountability.
- Develop and implement treatment programs aligned with clinical standards and organizational goals, adapting to client needs and regulatory changes.
- Ensure full compliance with state, federal, and organizational regulations, maintaining licensing standards and audit readiness.
- Coordinate client care across teams to support holistic treatment planning and continuity of services.
- Monitor client progress through regular review of treatment plans, progress notes, and outcomes, making data-informed adjustments.
- Collect and report program data for internal quality assurance, funding, and accreditation purposes.
- Assist in budget planning and monitor program expenses to ensure financial responsibility and resource optimization.
- Lead staff training initiatives and provide ongoing professional development opportunities.
- Respond to crises and emergencies in accordance with facility protocols, utilizing certified de-escalation and physical intervention techniques.
- Maintain CPR certification and readiness to provide emergency medical support.
- Build and maintain relationships with families, external agencies, and community stakeholders to enhance client support and program development.
- Participate in continuous quality improvement efforts to elevate program effectiveness and client outcomes.
ACE Site Coordinator
Austin Independent School District
12.2021 - Current
- Lead daily operations of a comprehensive afterschool program serving 135+ diverse middle school students, focusing on academic support, enrichment, and social-emotional development.
- Oversee annual program redevelopment, including staff rehiring and training, as well as student recruitment and enrollment to meet capacity and district goals.
- Supervise, mentor, and coordinate a team of 8–10 staff, including certified teachers, community partners, and enrichment vendors, fostering collaboration and high performance.
- Develop, implement, and evaluate innovative curricula and activities aligned with district priorities, resulting in increased student engagement and achievement.
- Deliver ongoing professional development and coaching to staff, ensuring program quality, staff retention, and a positive team culture.
- Plan and facilitate monthly family engagement events to strengthen school-community relationships and boost student and family involvement.
- Ensure full compliance with TEA guidelines by managing detailed documentation, data reporting, and audit preparation.
- Design and lead dynamic 5-week summer enrichment programs featuring experiential learning, field trips, and parent engagement activities.
- Build and maintain strategic partnerships with local organizations and vendors to expand student access to real-world learning opportunities.
- Act as a district-wide resource and leader for ACE site coordinators, sharing expertise and promoting exemplary program implementation.
Investigator III
Texas Department of Family and Protective Services
09.2017 - 08.2021
- Conducted thorough investigations into allegations of child abuse and neglect, including home visits, interviews, forensic reviews, and collaboration with multiple agencies to ensure child safety and legal compliance.
- Worked closely with law enforcement and the Children’s Advocacy Center during high-risk cases, coordinating forensic interviews, joint investigations, and emergency interventions.
- Led and executed numerous emergency and non-emergency child removals, ensuring immediate safety while managing logistics, legal documentation, and placement coordination.
- Facilitated foster care, kinship, and adoptive placements, preparing all necessary legal paperwork, placement packets, and detailed court reports to support smooth transitions and compliance.
- Attended and provided testimony in 20+ court hearings, submitting affidavits and collaborating with CPS attorneys to support legal intervention and permanency planning.
- Oversaw the facilitation and signing of all legal documents during removals, court processes, and placement transitions, ensuring accuracy and adherence to state regulations.
- Provided supervised transportation of children to foster placements, residential treatment centers, and adoptive homes, ensuring safety, confidentiality, and emotional support.
- Stepped into a leadership role during supervisor absences, managing caseload distribution, mentoring peers, and ensuring documentation integrity for a six-person team.
- Participated in and facilitated Multi-Disciplinary Team (MDT) meetings to support coordinated, trauma-informed interventions for families and children in crisis.
- Maintained ongoing support for families through safety planning, follow-up visits, and connection to long-term community resources following interventions.
- Partnered regularly with schools, medical providers, mental health professionals, and law enforcement to ensure a holistic approach to case resolution and child welfare.
Vocational Team Lead
Down Home Ranch
12.2016 - 09.2018
- Designed, developed, and implemented a workforce readiness program to support unemployed and underemployed adults in the rural Elgin area.
- Successfully helped multiple participants secure meaningful employment with local organizations, including H-E-B, the Elgin Recreation Center, and other community partners.
- Supervised a team of adults working on the ranch, overseeing daily responsibilities such as preparing cabins and facilities for public rentals, overnight stays, and hosted events.
- Built and maintained strong relationships with local employers and organizations to expand job placement opportunities and community engagement.
- Facilitated job-readiness workshops and provided personalized coaching in resume writing, interview prep, and professional development to ensure long-term employment success.
- Maintained accurate tracking of participant progress, program outcomes, and job placement data for internal review and reporting.
- Completed SAMA (Satori Alternatives to Managing Aggression) training and earned Lifeguard and CPR certifications, contributing to a safe and responsive environment for both staff and program participants.
Education
Master of Science - Mental Health Counseling
University of Phoenix-IN PROGRESS
05-2027
Bachelor of Science - Criminal Justice
University of Phoenix
01.2018
High School Diploma -
Bastrop High School
01.2009
Skills
- Crisis intervention expertise
- Legal documentation proficiency
- Team leadership
- Foster/Adoptive Case Coordination TEA & Grant Compliance
- Academic and enrichment curriculum design
- Family & Community Engagement Event Planning Partnership Building
- Behavioral intervention strategies
- SAMA Trained CPR & Lifeguard Certified
- Documentation Accuracy Transportation Logistics Leadership Under Pressure
- Staff training
- Staff development
- Document management
- Strategic planning
- Operational leadership
- Reporting requirements
Timeline
Program Supervisor
Southern Peaks Reginal Treatment Center
08.2025 - Current
ACE Site Coordinator
Austin Independent School District
12.2021 - Current
Investigator III
Texas Department of Family and Protective Services
09.2017 - 08.2021
Vocational Team Lead
Down Home Ranch
12.2016 - 09.2018
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Bastrop High School
Master of Science - Mental Health Counseling
University of Phoenix-IN PROGRESS
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