Kate McCormick
Littleton
Summary
Strong background in coffee service and team leadership. Skilled in customer service, inventory management, and food safety. Known for fostering team collaboration, adapting to changing needs, and consistently achieving operational goals. Reliable and results-driven, with focus on maintaining high standards and enhancing customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator
Uncommon Practice Pilates
06.2025 - Current
- Responsible for studio/equipment cleanliness and maintenance
- Check in clients when they arrive
- Coordinate private sessions for clients and instructors
- Confidently answer questions about memberships
- Led initiatives to optimize workflow, resulting in reduced turnaround times for requests/inquires.
- Developed and maintained up-to-date database of contacts, facilitating communication.
- Evaluated instructor performance and provided feedback.
- Evaluated client needs and feedback to drive product and service improvements.
- Oversaw monthly newsletter/staff emails
- Oversaw inventory, ensuring adequate supplies for daily operations
Shift Supervisor
Starbucks Coffee Co
06.2021 - 06.2025
- Supervise employees on shifts to ensure everyone works efficiently and effectively
- Assign tasks to specific employees based on role and skills
- Handle customer concerns and manage conflict
- Adhere to company policy, health, and safety standards
- Provide training for new and current employees
- Balancing cash drawers and preparing cash deposits
- Inventory organization and excellence
- Conduct performance reviews and assist with employees ongoing development
Hostess
Grande Station
06.2018 - 06.2021
- Greet customers warmly and guide them to their table
- Assist with reservations
- Take orders over the phone
- Provide accurate wait times and answer initial questions
- Seat in sections to balance workload among servers
Education
Bachelor of Science - Criminal Justice
University of Colorado
Denver01-2027
Skills
- Communication, leadership, customer service, POS, cash management, merchandise, barista, food safety, inventory management, administrative support, scheduling
Certification
- Food Safety Certification March 2025
- Demonstrates knowledge and commitment to safe food handling practices
- Management Experience July 2024
- Served as point of contact during manager absence
Languages
English
Timeline
Administrator
Uncommon Practice Pilates
06.2025 - Current
Shift Supervisor
Starbucks Coffee Co
06.2021 - 06.2025
Hostess
Grande Station
06.2018 - 06.2021
Bachelor of Science - Criminal Justice
University of Colorado