Kate Alvarado
Denver
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Hernández and Associates
05.2022 - Current
- Supervised and supported front desk reception staff to ensure smooth daily operations
Trained new receptionists on office procedures, phone etiquette, scheduling systems, and confidentiality standards
Served as primary point of contact for front desk questions, problem resolution, and workflow coordinatio
Answered and routed high-volume phone calls accurately and efficiently
Managed appointment scheduling, calendars, and client check-in/check-out
Coordinated communication between reception, attorneys, and administrative staff
Maintained organization of front desk, client files, and sensitive documents in compliance with privacy requirements
Assisted with administrative tasks including data entry, filing, and office supply management
Helped implement process improvements to increase efficiency and client satisfaction
Legal Receptionist
Hernandez and associates PC.
05.2022 - Current
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Pleasantly welcome visitors
- Photocopied correspondence, documents and other printed materials.
- Scheduled and confirmed appointments and meetings
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Manager
Pops Transport
02.2021 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
Cashier Team Lead
McDonald's
06.2018 - 08.2019
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
High School Diploma -
Justice High School
Denver, CO05.2018
Skills
- Customer Service & Client Relations
- Team Leadership & Front Desk Supervision
- Bilingual Communication (English & Spanish)
- High-Volume Call Handling
- Client Intake & Appointment Scheduling
- Multitasking & Time Management
- Confidentiality & Professional Discretion
- Office Administration & Organization
Education and Training
other
Timeline
Customer Service Manager
Hernández and Associates
05.2022 - Current
Legal Receptionist
Hernandez and associates PC.
05.2022 - Current
Manager
Pops Transport
02.2021 - Current
Cashier Team Lead
McDonald's
06.2018 - 08.2019
High School Diploma -
Justice High School