Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katarina Primorac

Denver

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

3
3
years of professional experience

Work History

Aftersales ambassador & service writer/advisor

Ferrari of Denver | Highlands ranch
07.2024 - Current
  • Wrote repair orders using CDK and X-time. Effectively communicated to our unique clients about various services/jobs and what they entailed. Assigned tasks to technicians to be as productive as possible. Scheduled appointments and oversaw the work that was being performed and completed on a timely basis. Contacted customers to inform them of any updates and follow up on their experience.

Service Advisor

Audi Parker
02.2025 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Server

Chart House | Genesee
05.2023 - 07.2024
  • Successfully be able to deligate customers in a timely manner. Provide satisfactory services that allowed our guests to enjoy their experience with us. Be able to adapt to sudden changes in the workplace.

Lube Tech

Evans Auto Care | Evergreen
05.2022 - 08.2022
  • Performed oil changes, tire balances, and rotations. Brake and rotor replacements. Various diagnosis and repairs, also did electrical diagnosis. At times I was also a service writer and advisor.

Education

Bachelors - Business Management

Denver University
Denver, CO
05.2026

Associates - Automotive Service Technology

Warren Tech Trade School
Lakewood, CO
12.2022

High School Diploma - undefined

Evergreen High School
Evergreen, CO
05.2022

Skills

  • Customer service
  • Computer literacy
  • Restaurant experience
  • Communication skills
  • Time management
  • Documentation review
  • Encouraging to others
  • Adaptable
  • Willing to put in the work
  • Vehicle assessment
  • Multitasking and organization
  • Price quoting
  • Workflow management

Timeline

Service Advisor

Audi Parker
02.2025 - Current

Aftersales ambassador & service writer/advisor

Ferrari of Denver | Highlands ranch
07.2024 - Current

Server

Chart House | Genesee
05.2023 - 07.2024

Lube Tech

Evans Auto Care | Evergreen
05.2022 - 08.2022

Associates - Automotive Service Technology

Warren Tech Trade School

High School Diploma - undefined

Evergreen High School

Bachelors - Business Management

Denver University

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Katarina Primorac