Kasey Marsh
Grand Junction
Summary
Highly motivated and adaptable professional with a strong background in customer service, technical support, and airport operations. Proven ability to excel independently and as a dependable team member, consistently thriving in fast-paced, high-pressure environments. Currently pursuing a Bachelor’s degree in Cybersecurity and CompTIA A+ certified, developing a valuable skill set in IT support and system security. Authorized to work in the U.S. for any employer.
Experienced aviation professional prepared for this role with strong focus on operational efficiency and safety. Skilled in handling cargo, guiding aircraft, and executing ground service protocols. Valued team player known for reliability and adaptability in dynamic environments. Proficient in communication, problem-solving, and maintaining compliance with industry standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ramp Agent
Envoy
04.2023 - 05.2025
- Managed baggage handling, aircraft marshaling, and ensured punctual and safe aircraft departures in a demanding airport setting.
- Collaborated effectively with team members to optimize ramp operations and strictly adhere to FAA safety regulations.
- Maintained clear communication with ground and gate crews to coordinate aircraft servicing, actively minimizing potential delays.
Program Tutor
Riverside Educational Center
08.2022 - 05.2023
- Served as a positive and supportive role model for students, cultivating a secure and encouraging environment conducive to learning.
- Provided academic assistance to students across various subjects and supervised daily program activities effectively.
- Maintained consistent communication with the Site Manager regarding student progress, behavior, and any relevant observations.
- Organized educational materials, actively participated in staff meetings, and provided responsible supervision during field trips and family events.
Sales Representative
T-Mobile
08.2021 - 06.2022
- Consistently met or exceeded established store sales targets while prioritizing the delivery of exceptional customer service experiences.
- Proficiently assisted customers with troubleshooting device-related issues and provided tailored recommendations for relevant accessories.
- Utilized clear and effective communication to address customer concerns, ensuring a high level of satisfaction and building customer loyalty.
Lifeguard
City of Grand Junction Parks and Recreation
06.2021 - 08.2021
- Diligently enforced all pool safety regulations and responded swiftly and effectively to emergency situations.
- Maintained a high level of vigilance to proactively identify and prevent potential accidents and injuries within the pool area.
Snowboard Instructor
Powderhorn Ski Resort
11.2019 - 04.2020
- Delivered engaging and effective snowboard lessons to students of diverse ages and skill levels, including individuals with disabilities, ensuring a positive learning experience.
- Skillfully adapted teaching methodologies to prioritize student safety while maintaining an engaging and encouraging learning environment on the slopes.
Youth Referee
City of Grand Junction Parks and Recreation
10.2018 - 04.2019
- Officiated youth basketball games with a high degree of professionalism, maintaining composure and fairness even in high-pressure situations.
- Effectively maintained order and control during energetic games, ensuring a positive and fair playing environment for all participants.
Minor Operative
Colorado State Liquor Enforcement
06.2015 - 01.2018
- Conducted compliance checks at various establishments to actively prevent the illegal sale of tobacco and alcohol to underage individuals.
- Maintained a high level of professionalism and fostered positive working relationships with Liquor Enforcement investigators during compliance operations.
Education
B.S. - Cybersecurity
CSU Global
Greenwood Village, CO05.2025
Skills
- Customer Service & Sales
- Airport Ground Operations
- Basic IT Support & Troubleshooting
- Communication (Verbal & Written)
- Emergency Response & Safety
- Fast Learner & Technologically Adaptable
- Calm Under Pressure
- Problem-solving
- Safety procedures
- Customer service
Certification
- CompTIA A+ Certification
- EMT Certification
Timeline
Ramp Agent
Envoy
04.2023 - 05.2025
Program Tutor
Riverside Educational Center
08.2022 - 05.2023
Sales Representative
T-Mobile
08.2021 - 06.2022
Lifeguard
City of Grand Junction Parks and Recreation
06.2021 - 08.2021
Snowboard Instructor
Powderhorn Ski Resort
11.2019 - 04.2020
Youth Referee
City of Grand Junction Parks and Recreation
10.2018 - 04.2019
Minor Operative
Colorado State Liquor Enforcement
06.2015 - 01.2018
B.S. - Cybersecurity
CSU Global
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