Kasandrah Kohl
UPS
Thornton
15
years of professional experience
Dynamic operations leader with extensive experience at UPS, excelling in team management and compliance. Proven track record in enhancing productivity and safety standards while resolving workflow disruptions. Skilled in cost reduction strategies and fostering employee engagement, driving operational excellence in fast-paced environments.
Work History
FT Hub Supervisor
5 Years 3 Months- Directed hub operations to maintain package flow, staffing balance, and service commitments.
- Trained employees on safety procedures, equipment use, and operational standards.
- Resolved package exceptions and workflow disruptions to minimize delays and missed handling.
- Monitored compliance with UPS safety policies and corrected unsafe work practices.
- Coordinated load planning and trailer staging to support efficient hub throughput.
- Coached team members to strengthen productivity, accountability, and attendance consistency.
PT Hub Supervisor
9 Months- Supervised package flow and sort activities to maintain efficient hub operations.
- Coordinated hourly employees to meet loading, unloading, and dispatch priorities.
- Trained new employees on hub processes, equipment use, and service standards.
- Enforced safety procedures and resolved workstation hazards to support injury prevention.
Unloader/Package Sorter
2 Years 3 Months- Unloaded packages from trailers, maintaining steady flow to support timely sortation.
- Sorted incoming parcels by destination, size, and service level for accurate routing.
- Inspected packages for damage and reported irregularities to protect shipment integrity.
- Operated conveyor systems and dock equipment while following strict safety procedures.
- Assisted newer loaders with proper lifting techniques and package handling standards.
Customer Service Representative
1 Year 2 Months- Resolved customer inquiries through phone, chat, and email while maintaining service quality standards.
- Investigated order, delivery, refund, and account issues using CRM and ticketing systems.
- Documented case details accurately, ensuring clear handoffs and complete customer records.
- De-escalated complex complaints by applying policy knowledge and effective service recovery steps.
Housekeeping Room Attendant
11 Months- Cleaned guest rooms, bathrooms, and suites to brand standards.
- Replenished linens, amenities, and supplies for consistent room readiness.
- Inspected rooms for cleanliness, maintenance issues, and missing items.
- Reported repairs and service concerns to housekeeping and maintenance teams.
Manager
1 Year 3 Months- Directed sales floor operations, ensuring merchandising standards, inventory accuracy, and prompt customer service.
- Supervised associates, assigned daily tasks, and reinforced store procedures for consistent execution.
- Coordinated scheduling, labor coverage, and payroll accuracy to support store performance.
- Monitored stock replenishment, backroom organization, and inventory control to reduce shrink risk.
Education
Dental Assistant Degree - Dental Assisting
- 3.6 GPA
Skills
Workplace safety
Operational excellence
Team management
Software knowledge
Compliance management
Cost reduction strategies
Employee engagement
Teamwork
Problem-solving
Time management
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Team leadership
Decision-making
Warehouse operations
Timeline
FT Hub Supervisor
UPS
07.2021 - CurrentRead More
PT Hub Supervisor
UPS
10.2020 - 07.2021Read More
Unloader/Package Sorter
UPS
07.2018 - 10.2020Read More
Customer Service Representative
Amazon
05.2017 - 07.2018Read More
Housekeeping Room Attendant
Embassy Suites
05.2013 - 04.2014Read More
Manager
Kmart, Sears Holding
01.2012 - 04.2013Read More
Pima Medical Institute
Dental Assistant Degree from Dental Assisting
Read More